ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.
The Role
ITHAKA is seeking a Systems Administrator to join our Infrastructure management team, who will be responsible for managing and maintaining Cisco firewalls, performing upgrades to network gear, troubleshooting network related issues, and monitoring our LAN/WANs performance. Our Infrastructure management team maintains and manages the foundational technology systems that supports ITHAKA. You will be the first responder to network related issues and will monitor work queues for network related tasks. You’ll join an agile end-to-end culture where small, diverse, durable, and co-located teams are given the tools and the freedom to collaborate and create, giving them the ability to make impactful changes quickly. This is a terrific opportunity for a Systems Administrator with strong skills to join a small team that works closely with cross-functional teams and reports directly to the Senior Manager, Technology Services.
Responsibilities
The Systems Administrator’s responsibilities will include, but are not limited to, the following:
- Manage and maintain Cisco FMC/FTD firewalls, implementing/modifying policies while maintaining a secure infrastructure.
- Evaluate and help resolve network performance issues such as: availability, utilization, throughput, and latency.
- Prioritize and resolve support requests based on their urgency. Escalate to senior engineers as necessary.
- Provide support and assistance to the engineering team in developing strategies and delivering innovative solutions.
- Install and maintain network hardware and software, including routine security patching and performance tuning.
- Develop and maintain clear, concise, procedural and network system documentation.
- Occasional travel between offices may be required (less than 5%)
- Provide consistent after-hours support to ensure timely resolution of issues and maintain operational continuity.
- After hours includes 24/7 on call responsibilities, as well as scheduled maintenance to be performed outside of business hours.
Experience and Skills
- Bachelor’s Degree in Computer Science or a related discipline. In lieu of a Bachelor’s degree, and in addition to the following requirements, a minimum of four years equivalent professional experience will be accepted.
- 3 or more years of previous network administration experience supporting a complex enterprise class network infrastructure across multiple office and data-center locations, both on-premise and in the public cloud.
- Current Cisco Certified Network Associate (CCNA) and/or Cisco Certified Network Expert (CCNE) certification.
- Intermediate experience with Cisco FMC & FTD firewalls, and Snort policy.
- Familiarity with administration of Cisco switches and routers.
- Advanced knowledge of the TCP/IP protocol.
- Familiarity/experience with AWS VPC and similar cloud technologies.
- Detail oriented with a demonstrated customer service focused mindset.
- Ability to work closely with a multi-location, multi-discipline team and have the communication skills to overcome distance between locations.
- Working knowledge of command line toolsets and scripting languages.
- Ability to lift and rack equipment weighing up to 40 pounds and work with data wiring overhead on ladders.
- Committed to ITHAKA's organizational values of belonging, evidence, speed, teamwork, and trust.
- Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.
Work Authorization and Sponsorship
ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.
Compensation and Benefits
At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $85,000 to $105,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more. Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time. #LI-JS1 #LI-REMOTE
We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.
We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.
Learn more about Working at ITHAKA.
Apply Now:
Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.
Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at [email protected]. ITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at [email protected].
We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law. We invite you to read our Equal Employment Opportunity and Affirmative Action Statement. ITHAKA cares about your privacy, learn more about our Applicant Privacy Notice.
Top Skills
What We Do
ITHAKA's mission is to expand access to knowledge and education around the world. We started in 1995 with a simple idea: digitize the materials in university and college libraries to preserve them and make them available online to people everywhere. Today, we do that and so much more.
Our 300+ staff - everyone from software developers, designers, and editors, to quantitative analysts, human resource specialists, and marketers - work to deliver four services developed to advance our mission.
JSTOR and Artstor are digital platforms expanding access to knowledge by making thousands of books, journals, images, and primary sources available to millions of students and researchers in 170 countries.
Portico is a global archive preserving nearly 500 terabytes of digital research content for libraries and publishers to ensure it's accessible for future generations.
Ithaka S+R is a strategic consulting group providing research to help colleges, universities, and museums with challenges like enrolling more low-income students and veterans, increasing diversity in their workforce, transitioning to digital environments, improving learning outcomes and graduation rates through the use of adaptive learning technologies, and re-vamping what college means through an inclusive focus on micro-credentials.
