The International Space Station Organization at the Johnson Space Center requires additional Information Technology support with the NASA End User Services and Technologies (NEST) contract for their daily missions and end user demand.
Primary Responsibilities:
Serve as single point of contact for coordinating orders and deploying and servicing NEST/GFE equipment (within contract limitations) within the organization.
Act as a front-line interface to users, accepting trouble reports and walk up services.
Install and configure local software as needed by the research environment and its researchers.
Debug/diagnose system problems with software, hardware and coordinate disposition, repair, and resolution as appropriate.
Support other end user support activities for Mobility such as Intune enrollments, general troubleshooting, etc.
Assist with International Travel Loaner requirements and needs.
Attend OCIO meetings and provide NEST initiative updates and customer education.
Provide consultation and support for computing and data processing related issues.
Basic Qualifications:
The individual or team fulfilling this scope of work should possess the following qualifications:
a. Excellent Customer Service Skills:
Strong interpersonal and communication skills.
Ability to interact effectively with OCIO personnel and provide high-quality customer support.
b. Hardware Installation and Configuration:
Experience in the installation, configuration, and debugging of hardware components.
c. System Administration Expertise:
Understanding of OS configurations, network management, and security practices.
d. Software Knowledge:
Deliverables:
The following deliverables are expected from the individual or team:
a. Regular status reports on requirements and needs of the customer.
b. Documentation of hardware configurations, installations, and troubleshooting procedures.
Timeline and Schedule:
The timeline and schedule for the completion of tasks and deliverables will be mutually agreed upon between the selected individual and OCIO
Preferred Qualifications:
Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience
2-3 years in the Information Technology field with break/fix
5 years + Customer service experience
Like to have COMPTIA Security + CE or COMPTIA A+
Original Posting Date:2024-10-09
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $44,850.00 - $81,075.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
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