At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf:
The Systems Administrator II, ServiceNow is responsible for the day-to-day operations of the ServiceNow platform. The ServiceNow Admin II is an integral member of the Enterprise Applications team, assessing the business needs and providing technical delivery to our overall system needs. They administer the ServiceNow platform to support identified business units at Jamf. They are responsible for improving and enhancing the ServiceNow platform by gathering requirements, implementing custom and out of the box functionality, designing scalable best practice solutions, and helping implement the product roadmap.
As part of an agile scrum team, the ServiceNow Admin II will work closely to refine and prioritize user stories, and work with the team and other technical contributors to support feature delivery and help Jamf achieve its business objectives. They will be a subject matter expert for specific areas of the platform, working closely with business stakeholders to drive system efficiency and standardization across the platform. They will be primarily responsible for managing the day-to-day incidents and troubleshooting with the platform.
What you can expect to do in this role:
- Own the day-to-day administration, maintenance, and configuration of the ServiceNow platform
- Manage the incident queue within ServiceNow and ability to proactively troubleshoot and solve issues
- Design and implement custom workflows, scripts, and automation solutions using ServiceNow Studio and scripting languages (JavaScript, Glide)
- Direct and coordinate platform upgrades, patches, and releases, ensuring minimal downtime
- Provide training, technical support, and guidance to end-users and stakeholders to ensure effective platform usage
- Monitor and resolve system issues, incidents, and tickets in alignment with ITIL processes
- Configure and maintain integrations with other enterprise systems and tools.
- Ensure platform compliance with organizational policies, security standards, and regulatory requirements
- Develop and maintain reports, dashboards, and performance metrics to support datadriven decision-making
- Act as the subject matter expert for internal and external stakeholders
- Providing ongoing review and creation of technical documentation
- Partner with solution architects and business analyst to support requirements refinement
- Ability to successfully manage change and navigate positively in a fast-paced environment, prioritizing and managing multiple complex projects simultaneously
- Partner with other administrators or system owners within Jamf to support scalability and growth of enterprise platforms
What we are looking for:
- 3 years or more of experience as a ServiceNow Administrator or similar role (Required)
- Strong proficiency in ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB, APM, GRC, Sec Ops) (Required)
- Hands-on experience with ServiceNow scripting, workflows, and configuration (Required)
- Familiarity with ITIL framework and its implementation in ServiceNow (Required)
- Understanding of system integrations using APIs, REST/SOAP (Required)
- Experience with Agile/Scrum methodologies (Preferred) • Strong problem-solving and analytical skills
- Effective communication and collaboration abilities
- Working knowledge of Jira or similar system (Preferred)
- Mentor other specialists: drive and enforce standards, tools, and methodologies
- Ability to develop effective relationships at all levels of the organization
- Ability to work on multiple projects simultaneously in a fast-paced environment
- Ability to manage multiple priorities and constantly complete time sensitive tasks
EDUCATION & CERTIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) (Required)
- ServiceNow Certified System Administrator (CSA) or equivalent certification (Required)
- Additional ServiceNow certifications (Implementation or management of modules) (Required)
- A combination of relevant experience and education may be considered
Why Jamf?
- You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
- We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.\
- Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
- You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
- We offer a clear career path that enables you to grow under supportive leadership and management
The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
Pay Transparency Range
$64,800-$138,200 USD
What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]
Top Skills
What We Do
Jamf, the standard in managing and securing Apple at work, extends the legendary Apple experience people love to businesses, schools and government organizations through its software and the 100,000 members of Jamf Nation, the largest community of Apple IT admins in the world. Today, 75,300 global customers entrust Jamf with more than 32.3 million devices as of 12/31/23.
 (1).png)
