The Role
Supports company-wide IT networking, communications, infrastructure, hardware, software, and asset management. Provides frontline troubleshooting, ticket resolution, employee onboarding and offboarding support, and network and system access coordination. Maintains operating systems, applications, policies, and security procedures while researching technologies and improving internal processes. The role is hybrid, onsite three days weekly in Mountain View, and is a six-month contract.
Summary Generated by Built In
We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. We're a wholly owned subsidiary of Samsung with corporate offices in Minneapolis and the Bay Area.
More than 430 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We also offer the most versatile smart home experience as an open platform with a rich partner ecosystem (think IKEA, SONOS, Honeywell, and so many more). As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use. Come be a part of the leading edge of IoT innovation!
SmartThings is looking for a Systems Administrator to support our IT networking infrastructure, manage hardware and software assets, and contribute to refining policies and processes.
More than 430 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We also offer the most versatile smart home experience as an open platform with a rich partner ecosystem (think IKEA, SONOS, Honeywell, and so many more). As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use. Come be a part of the leading edge of IoT innovation!
SmartThings is looking for a Systems Administrator to support our IT networking infrastructure, manage hardware and software assets, and contribute to refining policies and processes.
As the go-to resource for the SmartThings team, you will manage our networking infrastructure, hardware, and software while delivering frontline support for internal tools and technologies. Beyond daily troubleshooting and user support, you will contribute to policy improvements, support technical research and development, and ensure our systems, software, and procedures remain aligned with organizational standards.
Key Responsibilities
This is a hybrid role, based onsite 3 days a week at our office in Mountain View, CA. This is a 6-month contract position, paying $50/hour with an expected work week of 40 hours.
In this role, your primary responsibilities will include the following:
In this role, your primary responsibilities will include the following:
- Support and help maintain company-wide IT networking, communications, and infrastructure across multiple locations
- Coordinate with key stakeholders, including counterparts at Samsung, to help ensure access to key networks, tools, and infrastructure
- Assist with procurement and asset management for hardware and software, including installation and setup of infrastructure in support of multiple office and remote working situations
- Support a highly mobile workforce, with a willingness and desire to test and explore new technologies and paths to efficiency
- Handle day-to-day IT support tickets and escalations, following established procedures
- Help implement and maintain IT policies designed to ensure productivity while protecting and securing critical company assets
- Work with the People Team to support employee onboarding and offboarding processes
- Contribute ideas for internal solutions that help the team scale efficiently
Skills, Knowledge & Expertise
Inclusive Hiring Practices
Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At SmartThings, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
What You Bring On Day One (Required Skills)
What You Bring On Day One (Required Skills)
- Bachelor's Degree with minimum 2+ years of experience in corporate IT with hands-on exposure to networking, computing, and communications
- Experience installing software in multi-platform environments
- Familiarity with IT ticketing systems (email, chat, phone) - installation, configuration, or day-to-day administration
- Experience with day-to-day maintenance and monitoring of operating systems (Windows, Mac OS X, Linux), basic networking, scripting/automation, and application troubleshooting
- Exposure to virtualization technologies
- Familiarity with Identity and Access Management concepts (AD, LDAP, SSO)
Desired Skills
- Working knowledge of Okta, Atlassian, MDM, and Wi-Fi configuration preferred
SmartThings Benefits
This is a 6-month contract role paying $50/hour with an expected workweek of 40 hours.
At SmartThings, we are committed to creating an inclusive and accessible environment for all. If you require accommodations to participate in our hiring process or to perform the requirements of the job, we will work with you to meet your needs in compliance with applicable laws. Please reach out to [email protected] and a member of our Talent Acquisition team will connect with you further!
At SmartThings, we are committed to creating an inclusive and accessible environment for all. If you require accommodations to participate in our hiring process or to perform the requirements of the job, we will work with you to meet your needs in compliance with applicable laws. Please reach out to [email protected] and a member of our Talent Acquisition team will connect with you further!
About
Creating a safer, smarter world with you.SmartThings brings your home to life by being the leading open platform for the consumer Internet of Things. Bringing together developers, device makers, and service providers to make the world a smarter place. From a door that knows when to lock itself, to a living room that can get the party started or a sink that can help to call a plumber; the opportunities are endless to make everyday objects around us more useful. So if you’re innovative, not afraid to challenge status quo, collaborative and have a passion for technology, then you’ve found your next home with SmartThings!
Skills Required
- Bachelor's degree and at least 2 years of experience in corporate IT with hands-on exposure to networking, computing, and communications
- Experience installing software in multi-platform environments
- Familiarity with IT ticketing systems, including installation, configuration, or day-to-day administration
- Experience maintaining and monitoring Windows, Mac OS X, and Linux operating systems
- Basic networking experience
- Scripting and automation experience
- Application troubleshooting experience
- Exposure to virtualization technologies
- Familiarity with Identity and Access Management concepts, including AD, LDAP, and SSO
- Working knowledge of Okta
- Working knowledge of Atlassian
- Working knowledge of MDM
- Working knowledge of Wi-Fi configuration
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The Company
What We Do
SmartThings provides cloud-based software and a smartphone app that allows users to monitor and control smart devices and domestic affairs remotely, creating an IoT ecosystem for smart homes.
