Position Summary
Role and Responsibilities
Provide first-line support to users for hardware, software, and network-related issues through various communication channels (phone, email, in-person).
- Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary.
- Install, configure, and maintain hardware, software, and peripheral equipment.
- Manage and support user accounts, access permissions, and IT-related documentation.
- Perform regular system maintenance, updates, and backups to ensure optimal system performance and security.
- Assist in the setup and support of network systems, including routers, switches, and wireless access points.
- Monitor and respond to alerts and security incidents, following company protocols to ensure data protection and security compliance.
- Document and update technical procedures, user guides, and solutions in the knowledge base.
Skills and Qualifications
Minimum 1-year experience in an IT support role or equivalent technical support experience, included in-person support.
- Deep knowledge of Microsoft operating systems – servers and clients
- Microsoft Office Programs proficiency.
- Hands-on experience with enterprise backup and recovery procedures, Antivirus solutions.
- Basic Scripting abilities - Bash and PowerShell (mostly, understanding existing scripts)
- Familiarity with networking.
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What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
