Location: Manchester, Old Trafford
Hours: 1:00pm - 10pm (supporting US clients)
Salary: £29,000
Contract: Fixed term until January 2027
To maintain our position at the forefront of our industry – and sustain our continual growth – we’re expanding our technology consulting team supporting our clients in North America.
As a System Support Specialist, you’ll manage the delivery of the implementation of bespoke audio branding services on our clients’ telephony systems and ongoing support thereafter. You’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.
Working together with our dedicated Account Managers you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions.
Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.
What you’ll be doing:
- To provide administrative support to the Service & Support Team
- Using Sound Pad application to upload mobile voicemail audio for clients
- Calling into clients to perform sound checks on audio we have loaded to check it is playing the correct audio and there are no sound issues
- Calling clients to set up 2 factor authorisation
- Monitoring the sound check tool and shared inbox, adding audio to the sound check tool
What you’ll need:
- Strong communication skills, verbal and written.
- A highly organised approach to your work
- Experience working with multiple departments both internally and externally.
- Experience of working in a telecoms environment and/or support desk would be advantageous
- Good telephone manner.
- Experience or understanding of Service Level Agreements and Ticket Management.
About PHMG:
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good?
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Skills Required
- Strong verbal and written communication skills
- Highly organized approach to work
- Experience working with multiple internal and external departments
- Experience working in a telecommunications environment and/or support desk experience
- Good telephone manner
- Experience or understanding of Service Level Agreements and ticket management
What We Do
At PHMG, we combine creativity, technology and human expertise to transform how businesses sound, speak, respond and connect with their customers. From branded audio and cloud phone technology to intelligent call journeys and AI-powered support, we create smarter, more consistent communications that strengthen brands, improve customer experiences and drive business growth. We've been helping businesses make themselves heard since 1998. Today, almost 40,000 clients worldwide trust us to make every interaction count, including globally recognised brands such as Coca-Cola, Audi and adidas. And because great technology is only part of the picture, we back our work with dedicated account management and genuine human support. It's a commitment recognised by the Institute of Customer Service (ICS), and one that keeps us focused on what matters: better experiences, stronger connections and measurable results.
Why Work With Us
Join PHMG and be part of an ambitious global business where hard work is recognised, success is rewarded and career progression is there for the taking. With exciting opportunities, great perks and a culture shaped by our people, it's no surprise we've earned recognition as a Top Workplace and a Chicago Tribune Great Place to Work, thanks to the fe
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