System Support Engineer (Level 2) with French (postal services)

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees.
The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists.

Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German.

The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

We are looking for an System Support Engineer with French to join the Sopra Steria Polska team and contribute to a project for a client that provides technological and operational support for the French postal service.

Mission/Activities:

• Performing 2nd level support to customer infrastructure and apply solutions to stabilize and refresh customer environment
• Modifying operating system configuration and maintaining server services
• Calls with client
• Proposing improvements
• Contacting on-site support and 3rd party support in case of hw incidents
• Dealing with incidents, requests and troubleshooting on customer infrastructure
• Regular system and firmware updates,
• Deployment of new virtual servers
• Creation and updates of documentation
• Training of other team members
• On-call duty outside working hours paid extra

Tech stack on the project:

• Linux Red Hat
• VMWare Vsphere

Must have requirements:​

• Good knowledge of Netbackup and Rubrik
• Good knowledge of Ignite, HPUX, LINUX (SLES)
• Good knowledge of EXS, VMWare Vsphere
• Good analytical and problem solving skills to troubleshoot systems problems
• Knowledge of French language at minimum B2

Nice to have requirements:

• Knowledge of scheduling environments
• Knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
• Working with ITSM systems
• Analytical skills.

What we offer:
• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• BENEFITS (Flex): Luxmed per request, internal trainings
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:

All the information about salary range and its additional components will be provided during 1st stage of recruitment process.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.