The Role
Supports business systems through implementation, change management, issue resolution, requirements gathering, process mapping, UAT, documentation, and rollout planning. Acts as a subject matter expert, coordinates with business teams, developers, service desk, and vendors, and supports SOX audits, user-access checks, and compliance activities. The role is hybrid near Northampton and requires weekly office attendance, with an enhanced DBS check before appointment.
Summary Generated by Built In
Role: System Support AnalystType: Hybrid based near our Northampton office - weekly attendance expectedFull Time / 37.50 hours per week / Monday to FridaySalary: £DOEClosing Date: 2nd October 2026 - All applicants need to attach a full and relevant CV to be considered.Purpose of Role:The purpose of this role is to support the Business and IT team with system implementation and support. The role will act as the subject matter expert for systems. You will liaise with the business and vendors to manage any system changes, releases or updates for both small and large cross functional changes. The role and work will be varied and gives the opportunity for someone to not only contribute to the growth of our business, but also to develop their own skillset and further their career. What We Can Offer You:
- Our benefits include, but are not limited to;
- Flexible working and holiday entitlements
- Discounted childcare
- Quarterly Employee Appreciation Weeks
- Annual gala award evening
- Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
- Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life
- Build up knowledge and become the SME for various systems (how they work and how they are used etc)
- Learn, understand and support the end to end system change lifecycle (Bright Horizons and vendor)
- Learn about the tools used by Developers or vendors to manage change
- Facilitate workshops with the business, users and/or vendors and ensure findings are documented
- Manage a system change pipeline and change log. This will mean liaising with business owners, system users, service desk, developers, training and vendors
- Collect data, carryout research, analyse information and document findings
- Follow through on system support issues to ensure they are raised correctly and resolved
- Map processes, write procedures and create project documentation
- Gather, document, verify and analyse business requirements and business rules
- Complete gap and impact analysis
- Support UAT activities by helping to develop and refine test plans, test cases and test scripts. You will also need to analyse test results, escalate any issues and raise any risks
- Support implementation by working on plans, rollout schedules etc
- Produce clear and concise documentation to help convey complex information to a variety of audiences.
- Provide SOX, audit and compliance support as and when required. This will mean running the weekly user access checks, gathering evidence for auditors (internal and external), attending audit reviews and answering questions on system user access.
- Establish and maintain good working relationships with different areas of the business and with vendors
- Prior experience of working within a nursery setting would be an advantage
- Real desire to learn and has a positive can do attitude
- System change/process Improvement orientated
- PC literate
- Has an analytical mindset and can be versatile when it comes to problem solving
- Not afraid to ask questions and is able to question/challenge users at all levels with confidence
- Can consider the “big picture” whilst still working to a very low level of detail
- Can work on their own and as part of a team
- Has a flexible approach to their role and the work undertaken
- Can be hands on when required to get the job done
Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.
We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants.
Proud to be a Great Place to Work for 20 years. Apply today!
We look forward to receiving your application!
Skills Required
- Full and relevant CV
- PC literacy
- Analytical problem-solving ability
- Ability to work independently and collaboratively
- Enhanced DBS check
- Prior experience working within a nursery setting
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The Company
What We Do
Bright Horizons Family Solutions provides high-quality child care and early education for families, offering infant care, preschool, kindergarten preparation, and curriculum-based learning. It also delivers employer-sponsored family solutions, including on-site child care, back-up care, elder care, college advising, workforce consulting, and employee education services. Its mission is to help children thrive while supporting working parents and employers around the world.
