Summary
CGS Administrators, LLC (CGS) is part of BCBSSC™'s Celerian Group of companies and provides a variety of services for Medicare beneficiaries, healthcare providers, and medical equipment suppliers in 38 states, supporting the needs of over 8.7 million Medicare beneficiaries and 103,000 healthcare professionals nationwide.
The CGS IT team consists of ~ 115 people. You will be a part of the Production Support team, which includes about 10 System Support Administrators. The Production Support team is responsible for numerous morning/daily checks to ensure CGS applications are operational and functioning properly.
Description
Logistics: CGS –one of BlueCross BlueShield's South Carolina subsidiary companies.
Sponsorship: This position is not eligible for sponsorship now or in the future.Work Environment:
Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Customer-focused, project-oriented applications support environment.
Position Purpose:
Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc. Participate in work sessions for system support and problem resolution.
What you’ll do:
Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for simple to moderate system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. May run necessary system backups. Review and/or create documentation for accuracy, future problems, and company standards.
Perform testing responsibilities as needed. Review all abnormal results/issues from previous processing cycles and verify that they have been logged/resolved.
Communicate with applications on-call persons to repair applications that ended abnormally. May perform corrective actions whenever possible to fix applications that end abnormally and/or notify appropriate area for resolution. Consult with senior level peers on projects of greater complexity.
Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.
To Qualify for This Position, You’ll Need:
Required Education:
Bachelor's in a job related field
Degree Equivalency:
Associates degree plus an extra 2 years job-related experience for a total of 4 years of required work experience (see "required work experience")
OR
6 total years required work experience
Required Work Experience:
2 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.
Required Skills and Abilities:
Comprehends data storage techniques, basic database philosophy, database management, and simple programming techniques.
Good understanding of the requirements for maintaining production systems and the effect of program changes.
Understands how to use structured techniques in new program development.
Good understanding of development, quality assurance, and integration methodologies.
Good communication and interpersonal skills.
Able to work well under pressure and as part of a team.
Pays attention to detail.
Required Software and Tools:
Working knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.
We Prefer That You Have:
Strong troubleshooting skills across applications, batch processes, and system performance.
Working knowledge of Windows Server environments and basic SQL usage.
Ability to create or maintain clear technical documentation.
Effective communication and collaboration skills in a fast‑paced support environment.
Experience supporting or administering Hyland OnBase.
Preferred Certifications:
Hyland Certified: OnBase Administrator Professional.
CompTIA Certified: A+.
Microsoft Certified: Windows Server Hybrid Administrator Associate.
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
Subsidized health plans, dental and vision coverage
401K retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness program and healthy lifestyle premium discount
Tuition assistance
Service recognition
Employee Assistance
Discounts to movies, theaters, zoos, theme parks and more
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.
Some states have required notifications. Here's more information.
Skills Required
- Bachelor's degree in a job related field
- Associate degree plus 2 years job-related experience (total 4 years)
- 6 total years required work experience (alternative to degree)
- 2 years technical experience with systems analysis, design, and/or programming or other IT experience
- Comprehends data storage techniques, basic database philosophy, and database management
- Knowledge of simple programming techniques
- Understanding requirements for maintaining production systems and effects of program changes
- Ability to use structured techniques in new program development
- Understanding of development, quality assurance, and integration methodologies
- Good communication and interpersonal skills
- Ability to work under pressure and as part of a team
- Attention to detail
- Working knowledge of relevant operating systems, programming languages, and/or development/productivity tools
- Strong troubleshooting skills across applications, batch processes, and system performance
- Working knowledge of Windows Server environments and basic SQL usage
- Ability to create or maintain clear technical documentation
- Experience supporting or administering Hyland OnBase
- Hyland Certified: OnBase Administrator Professional (preferred)
- CompTIA A+ (preferred)
- Microsoft Certified: Windows Server Hybrid Administrator Associate (preferred)
BlueCross BlueShield of South Carolina Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BlueCross BlueShield of South Carolina and has not been reviewed or approved by BlueCross BlueShield of South Carolina.
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Healthcare Strength — The package includes multiple medical and dental plan options, free vision, company‑paid life insurance, and short‑/long‑term disability, plus wellness programs and an EAP. On‑site clinics and fitness centers at major locations complement core health coverage.
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Leave & Time Off Breadth — Paid time off starts at about four weeks per year alongside nine paid holidays. This provides substantial baseline leave from day one.
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Wellbeing & Lifestyle Benefits — Wellness discounts, coaching, and incentives are emphasized, with on‑site fitness resources where available. Additional tools and services support day‑to‑day wellbeing.
BlueCross BlueShield of South Carolina Insights
What We Do
For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state. We are the largest insurance company in South Carolina. We are also the only one that has an A+ Superior A.M. Best rating. We are one of the nation's leading government contract administrators. We operate one of the most sophisticated data processing centers in the Southeast and have a diverse family of subsidiary companies. Our full-time employees enjoy benefits like a 401(k) retirement savings plan with company match, subsidized health plans, free vision coverage, life insurance, paid annual leave and holidays, wellness programs and education assistance. If you are a full-time employee in the National Guard or reserves, we will cover the difference in your pay if you are called to active duty. BlueCross has a dedicated corporate culture of community support. Our employees are some of the most giving in the country. They support dozens of nonprofit organizations every year. If you're ready to join a diverse company with secure, community roots and an innovative future, apply for a position now!
