System Operations Support Analyst

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Responsibilities

• Coordinate with the Defense Information Systems Agency (DISA) and SDD application teams to ensure efficient Production operations and optimum performance for DHA/SDD programs.
• Document Standard Operating Procedures (SOPs) and present them to Government leadership for approval.
• Process Task Order Workflows (TOWs) submitted by SDD applications.
• Provide assistance on TOWs, maintenance activities, TOPAZ outages, software licensing, DISA interaction, and troubleshooting of Production issues.
• Provide software licensing support by proactively engaging with various vendors, PMO, and development/sustainment teams.
• Manage the software licensing process; keep the SDD client informed on expiring licenses, renewals, negotiate software products/options, and procure new licenses prior to the expiration.
• Assist project teams with software needs based on availability of licensed products, new requirements on software licenses, and usage and troubleshooting of issues involving trouble tickets with vendors.
• Track and document the software licenses used for each application within SDD.
• Keep the Government client informed on End of Life support for all existing license products.
• Provide daily assessment on SDD applications’ performance based on TOPAZ reports received.
• Analyze TOPAZ data and alerts; work with the TOPAZ and application teams to analyze the root cause and resolution for system

Qualifications

• Familiarity with the DoD Software Development Lifecycle (SDLC) methodology.
• Experience with Systems Operations/Engineering in a Production environment.
• Experience with software license management for DoD systems preferred.  
• Strong communication and organizational skills.
• Bachelor's degree plus 4 years of relevant experience. 

Basic Compensation: $105,000.00 -$ 155,000.00 yearly salary

The salary offered within this range will be based on the selected candidates’ skills, experience, education, market data, and internal parity. DLH may offer other rewards that may include performance incentives and program-specific awards.  An applicant’s salary history will not be used to determine compensation.

Benefits: DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

Candidates must be eligible to obtain a Public Trust clearance