System Integration Analyst II

About the Role

As a System Integration Analyst II, you will serve as a key liaison between our customers, internal operations, and IT development teams to ensure seamless system integration and configuration support. You will gather and document business requirements, design solutions aligned with industry best practices, and oversee testing across the full project lifecycle. This role involves managing multiple assignments simultaneously, coordinating cross-functional stakeholders, and driving continuous improvement in how our TMS platform serves customer needs. The ideal candidate is analytically sharp, organized, and comfortable operating across both technical and business-facing environments.

What the Candidate Will Do

• Provide configuration support to legacy customers within stated SLA of 3 business days
• Elicit, understand, document, test, and support, business requirements presented by internal and external stakeholders;
• Collaborate with cross functional peers to design a solution that supports the customer’s business cases and emcompasses industry standard best practices
• Effectively convey business requirements to business users, developers, and customers
• Provide a baseline estimate of effort for assigned projects; update that estimate once the details of the future state are approved
• Log time as instructed and on time week over week
• Gain and maintain a thorough and practical understanding of how TMS modules, features, and functionality are implemented to satisfy the needs of a customer
• Serve as the liaison between Solutions Development/Operations/Customer and the broader IT development org
• Execute and participate in the testing process for large projects as well as individual change requests, including unit, integration, regression, and performance with a focus on minimizing defects and rework
• Plan and schedule the sequencing of events involved in small/medium scale efforts based on Development Cycles, including the coordination of cross-team participants
• Provide testing support to QA during functional, regression, and user acceptance testing
• Learn Operations use of the system and identify opportunities for improvement
• Lead multiple assignments simultaneously and be expected to meet all deliverables on time
• Document task progress using WorkFront

Basic Qualifications

• High school diploma or GED equivalent
• 1+ year of related experience as a professional in supply chain or IT systems management

Preferred Qualifications

• Bachelor's degree
• 2+ years of Business Analysis experience
• Transportation, Logistics, or Supply chain experience
• Advanced knowledge of Microsoft Office
• Analytical aptitude
• Leadership qualities, e.g. presents well and articulate
• Organized but flexible

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.