In Otto International, It starts with us; Our outstanding products and services are made possible by our most valuable resource: our people. It is their skills, passion, and precision that empower our excellent, customer-centric solutions.
Key Responsibilities & Duties:
- Together with Asia colleagues, monitor and handle tickets for IT Support Help Desk (support.ottoint.com) covering the time range for Asia office hours and Europe working hours.
- Together with Asia colleagues, monitor and handle IT security risk alert events (like for alerts when a user clicks a link in a Spam Email and the account get compromised) covering the time range for Asia office hours and Europe working hours also.
- Provide remote IT support to local offices like Oi SCANTHOR/Oi HH when the local IT support is not available.
- Administer and maintain IT systems, servers, and infrastructure (focus local systems (network access, visitor screen, VC systems) and local access to global systems)
- Provide on-site technical support and troubleshoot hardware and software issues
- Manage user accounts, access rights, and system configurations
- Monitor system performance and ensure availability and security
- Maintain documentation of IT systems and support activities
- Educate teams and users about the digital solution, self-learning and tools available, while independently keeping your own technical knowledge up-to-date
- Provide basic and advance help in IT training, software knowledge (primarily Microsoft 365) to user
Key Requirements:
- Experience in an IT system and user support
- Good knowledge of server infrastructure, networks, and common operating systems
- Hands-on and solution-oriented working style
- Fluent in English; additional language a plus
- Excellent time management skills and can make decisions quickly
Core Competencies (Leading Myself):
- By ‘pushing the limits’, I am committed to exceeding our customers’ expectations by constantly seeking and acting on feedback with passion
- I am a role model by showing respect and valuing how people’s diverse backgrounds, ideas, experiences and cultures can add value to our business
- I actively cooperate within and across teams, departments, functions and/or locations
- I am curious, open-minded, eager to learn, and ready to try new and innovative ways of working
- I openly admit to and learn from my mistakes and past experiences
- I see the bigger picture and understand the company’s overall strategy and vision
- I strive for continued and sustainable operational excellence by maintaining a cost-conscious mind-set
Skills Required
- Experience in IT system and user support
- Good knowledge of server infrastructure, networks, and common operating systems
- Hands-on and solution-oriented working style
- Fluent English
- Additional language
- Excellent time management skills
- Ability to make decisions quickly
What We Do
Otto International is a world-class sourcing and trading company with over 50 years of experience. With our corporate office in Hong Kong, we source Textile products, Footwear, and Home Goods primarily in the Asian, European and African production markets, and have an annual buying volume of over EUR1 billion. We belong to the Otto Group, one of the world’s leading privately owned multi-channel retail groups. Our purpose is to service this industry’s complex processes, for customers both inside and outside the Group. We offer bespoke services to our customers that support our partners and protect our planet. Our services enhance every step of the production process, from product development, to quality assurance/control, to logistics and vendor payment. With 20+ offices in the major sourcing markets around the world, we are always at the right spot in the market to meet our customers' needs. Our 1,200 employees embrace innovative, digital and strategies across borders in order to stay one step ahead. To cope with our expansion and the exciting, contemporary challenges of fast fashion, digitalisation, and globalisation, we are searching for proactive, solution-driven and service-oriented talents to join our team.
