System Engineer

Posted 4 Days Ago
Be an Early Applicant
Bangalore, Bengaluru Urban, Karnataka, IND
In-Office
Mid level
Insurance
The Role
Provides L2/L3 technical support, troubleshoots Linux and Unix environments, manages escalations, and tracks KPI/SLA performance. Creates runbooks, troubleshooting guides, and SOPs; supports SQL queries, procedures, optimization, scripting, and data management. Collaborates with developers and product managers to test and resolve issues, maintains support documentation, and communicates solutions clearly to clients. May work weekends or holidays during emergencies.
Summary Generated by Built In
● Experience with L2/L3 support, service management, escalation management, and
KPI/SLAs tracking, measuring, and reporting.
● Should be very fluent in formal English in both writing and speech and should be able to
convey the matter confidently to the client or customer.
● Troubleshoot and resolve issues in a fast-paced environment.
● Create support documentation (e.g., Runbooks, troubleshooting guides, SOPs).
● Work towards issue resolution as a priority.
● Collaborate with the Dev/Engineering team to test and resolve issues.
● Modify procedures and documentation for problem resolution and day-to-day
maintenance.
● Provide data management support for users/clients.
● Linux/Unix OS skills, including viewing/searching server logs, using editors (vi, vim,
emacs), restarting/troubleshooting non-responsive servers, and copying files from
remote servers.

Requirements
● Hands-on experience delivering results-driven solutions with proven business value.
● 3+ years of experience with SQL, Linux and scripting languages.
● Excellent written and verbal communication skills is a must.
● Familiar with queries, procedures, and query optimization.
● Strong experience in Linux operating environments.
● Ability to run simple scripts on Linux, preferably as a sudo user.
● AWS certification (preferred).
● Excellent interpersonal and collaboration skills.
● Familiarity with Agile/Iterative development frameworks.
● Self-starter with a positive attitude, comfortable working with product managers and
developers.
● Knowledge of support tools (e.g., Freshdesk) is a plus.
● Prior knowledge of the insurance domain is a plus.
● Willingness to work over weekends or holidays during emergencies.

Skills Required

  • 3+ years of experience with SQL, Linux, and scripting languages
  • Hands-on experience delivering results-driven solutions with proven business value
  • Excellent written and verbal English communication skills
  • Familiarity with SQL queries, procedures, and query optimization
  • Strong experience in Linux operating environments
  • Ability to run simple scripts on Linux, preferably as a sudo user
  • Excellent interpersonal and collaboration skills
  • Familiarity with Agile or iterative development frameworks
  • Self-starter with a positive attitude, comfortable working with product managers and developers
  • Willingness to work weekends or holidays during emergencies
  • AWS certification
  • Knowledge of support tools such as Freshdesk
  • Prior knowledge of the insurance domain
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The Company
Mumbai, Maharashtra
128 Employees
Year Founded: 2018

What We Do

Why does Insurance have to be always sold, and never bought? Is that age-old concept still valid in the 21st century, especially now in the covid era? What if insurance distribution be made as simple as accepting digital payments for any business? How far can we re-imagine insurance distribution with a smart application of technology and intermediary license? What does the democratization of Insurance mean? We are trying to find answers to these questions. We are building a 'financial infrastructure' stack for insurance distribution in India. As an "Insurance-in-a-Box"​ for any company, we enable any insurance product from any insurer across any customer engagement channel, holistically and seamlessly. Our customers range from mainstream distributors like Banks, NBFCs, Brokers, etc., to alternative players who are new to insurance distribution like retail, payment networks, BCs, digital, telecom, fintech, tech startups, etc. For such alternative distribution partners, we not only help you to start your digital distribution journeys but work with you as your partners to accelerate your insurance distribution growth. Watch this 70-second video to know what we do: https://youtu.be/JWN3AGxNO1A Get in touch with us at [email protected], we look forward to hearing from you!

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