Payment Lifecycle Analyst - High Value Operations

Job Description
Join our Advise To Receive (ATR) Processing team and play a vital role in delivering accurate and efficient payment operations. Be at the heart of a collaborative environment where your leadership and expertise drive process excellence and team development. Unlock your potential by contributing to operational improvements and supporting a culture of continuous learning.
As an ATR Processing Analyst within our team, you will oversee day-to-day payment processing operations, ensuring all client requests are executed with precision and compliance. You will lead and motivate staff, manage projects, and drive process improvements while maintaining a strong focus on audit, quality, and deadlines. Your role will be key in fostering a positive work environment and supporting team development.
Job responsibilities:

• Supervise and execute client payment requests, ensuring defined controls and 100% accuracy.
• Process and verify payment requests efficiently, escalating aged items as needed.
• Identify and escalate errors or exceptions promptly.
• Respond effectively and timely to routine queries and complaints.
• Maintain audit focus and ensure compliance with all business-as-usual activities.
• Identify and implement process efficiency improvements in a controlled manner.
• Create and update SOPs and documentation, ensuring adherence to standards and policies.
• Foster a positive work environment and facilitate cross-training and knowledge sharing within the team.
• Provide leadership, guidance, and motivation to staff, addressing performance issues professionally.
• Manage projects, collaborate with partner sites, and prepare MIS/scorecards for senior management.
• Act as a back-up to the Shift Manager and adapt to night shifts or extended hours during high volume periods.

Required qualifications, capabilities, and skills:

• Graduate with 2+ of experience in international payment processing operations.
• Strong working knowledge of payment operations, preferably in a back office or processing arm of a reputed bank.
• Excellent interpersonal and communication skills, with the ability to interact at all levels.
• Understanding of the banking and financial services industry.
• Strong presentation skills and strong analytical and computer skills.
• Proficient in MS Access, Excel, PowerPoint, and Word.
• Demonstrated ability to work as a team player.
• Experience supervising teams in payment operations.
• Proven ability to manage projects and collaborate across partner sites.
• Experience in training and developing team members

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.