Workforce Planning Systems Specialist

As the Workforce Planning Systems Specialist, you will be responsible for the implementation, maintenance, development and integration of our Planning systems (Predominantly NICE WFM).

You will support and enable our operational colleagues in their day-to-day activities and usage of the systems ensuring best practice, standardised ways of working are obtained: so, experience in stakeholder management is essential.

The role will include line management responsibility for a small team of Planning & System Support. You will also be responsible for building and maintaining effective relationships with system suppliers and internal tech teams.

This will ensure you are operating within wider business practices / guidelines and aware of opportunities to continuously improve the effectiveness and value add to be gained.

Here’s a taste of what you’ll be doing:

• Have the ability to help shape the implementation of our systems, creating and maintaining ways of working that will add valuable and direct benefit within the business.

• The role will support our customers within the Residential, Credit & SME Operations across numerous sites (primarily Nottingham, Bolton & Leicester) and although the role will support hybrid working, time spent at each site will be relative to the business needs.

• Lead and manage a small team of system administrators.

• Ensure system utilisation is supportive of our culture and TOM.

• Take a lead role in the set up, configuration and implementation of NICE WFM / Anaplan within our business.

• Support the roll out of NICE WFM / Anaplan across all of our customers.

• Work alongside tech teams and system suppliers to ensure interfaces are in place and effective.

• Develop WFM Configuration and maintenance, ways of working to ensure the system is adding value and enabling business effectiveness and outcomes.

• Create and document ways of working / best practices for peers and customers to interact with our systems.

• Advocate our systems via hands on support of our customers establishing support desk practices in order to resolve questions / issues in a timely manner.

• Acting as a subject matter expert in respect of the WFM tool, driving use and effectiveness with Operations Managers and Team Leaders.

• Working collaboratively as part of the wider Operational Planning & Performance Team and Operational Teams to contribute to building a high performance culture.

• Taking ownership of own development and contributing to a culture of continuous improvement by identifying and sharing opportunities for improvement.

Are we the perfect match?

• Knowledge of NICE WFM and significant experience in the set up, config and Maintenance of the system.

• Knowledge of Anaplan capabilities and relative experience.

• Experience of working in and fully understanding the planning cycle in a multisite, multi-channel customer service environment.

• Experience of resource planning processes in a contact centre or similar environment.

• Strong analytical experience in using both Microsoft / Google applications.

• Strong analytical skills.

• Communicative and influential.

It would be great if you had:

• Capability to embed new tools and technology to transform the planning capabilities of the organisation.

• Can apply thought leadership, contributing ideas and insight to an evolving, contemporary operating model.

• Energy industry experience.

• Project management experience.

Here’s what else you need to know:

• Role may close earlier due to high applications. 

• Competitive salary 

• Location – Nottingham (E.ON Next office, Trinity House, 2 Burton St, Nottingham NG1 4BX) Bolton ( E.ON Next, Aspinall House, Aspinall Cl, Horwich, Bolton BL6 6QQ) Leicester (Granite House, Watermead Business Park, Syston, LE7 1PF)  -  with travel to our other sites when required. 

• Working environment: Flexible hybrid working – a blend of in the office and home working. 

• 26 days holiday plus bank holidays each year – this includes a guaranteed day off for your birthday if you want it. 

• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years). 

• Excellent parental leave allowance. 

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year. 

• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career. 

• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. 

   

  We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone. 

   

  We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.