System Analyst II

CompanyFederal Reserve Bank of Dallas

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.
Location: #LI-Hybrid

About the Role:

Responsibilities under management direction and support, the Systems Analyst maintains application solutions, particularly for work order management, asset management, project/product management, inventory management, preventive maintenance, event management, resource scheduling, digital display systems, production support, requirement analysis, data analysis, process engineering and configuration of IT controls. The Systems Analyst supports these applications on behalf of all 12 Reserve Banks and assists with the implementation of new projects as they emerge.

You Will:

• Application Administration, including management of application security with creation of user profiles, generation of security groups, granting user access and coordinating authentication changes as provided by Information Security, additional tasks include verifying value and necessity of application upgrades by researching release notes, identifying application defects, generating case tickets via the vendor portal, tracking cases to ensure timely resolution and implementing necessary hot fixes or generating work flow.

• Application Support & Maintenance, including software integrity, coordination of database maintenance, coordination of database reports, initial user training, and follow-up user training session via collaboration software, budgeting and tracking District charges to distribute back via SDS, professional service negotiations with the vendor, coordinating annual vendor maintenance compliance, maintaining accuracy of user licensing, and coordination of optional module purchases.

• Inter-district and Intra-system Communication with Business Owners, IT technical staff, service departments, and contractors, including coordination of database support and upgrades, ensuring application authentication compliance with FRS standards, coordinating technical updates to user profiles, communication of project management tasks, including documentation, planning, requirements, testing results, updates, outages, and detailed coordination of individual office workflow processes.

• Technical Writing, including customized training manuals for each office, customized quick reference guides to follow individual office workflows, application upgrade documentation, creation and maintaining technical support documentation, providing verbiage for vendor contract negotiations to accommodate additional FRS offices, maintenance of Service Level Agreement (SLA), creation of Commitment Letter.

• Project/Product Management, including oversight of system upgrades and design changes; assurance to standards and policies; risk analysis for cost, schedule, and quality issues; developing project documentation, such as project plans, communication plans, and project schedules; and managing vendor relationships, including service agreements.

• Application Development, including application customizations and implementations, software updates, software upgrades, application hot fix testing and implementation, responsible for creating, running and reporting application testing scripts, and technical consulting, including requirements gathering, testing and implementation of solutions, adhoc SQL development, building of reports and dashboards, and integration with other solutions.

You Have:

• Bachelor’s degree in management information systems or equivalent.

  5 years of system analyst experience.

• Technical acumen

• Understanding of AWS Platform and Operation Services

• General Awareness of Web Applications and Programming Languages (Java and Python)

• Knowledge of Databases and SQL. How to use them to create queries and automation.

• Understanding of logging, monitoring, and alerting for Web Applications and Cloud.

• Data warehousing/ ETL concepts.

• Capacity to work autonomously with quick thinking and decision-making ability.

• Knowledge of distributed systems.

• Proficient in systems analysis.

• Technical Writing Skills.

• Understanding of cloud software architecture.

• Working knowledge of Agile methodologies and project/product management.

Our Benefits:

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• 401K match, and a fully funded pension plan

• Paid vacation, holidays, and volunteer hours; flexible work environment

• Generously subsidized public transportation and free parking

• Annual tuition reimbursement

• Professional development programs, training and conferences

• And more…

Notes:

This position may be filled at various levels based on candidate's qualifications as determined by the department.

This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely. Specific schedule details will be discussed during the recruitment process.

This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship and meet other eligibility requirements. In addition, all candidates must undergo an enhanced background check and comply with all applicable information handling rules. 

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job Category

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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