This position is located 100% onsite at the Veterans Administration facilities, including Medical Centers, with daytime hours and potential for evening and/or weekend hours.
Duties include:
- Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets.
- Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance).
- Frequently traversing around large VA site campus while transporting equipment to various office buildings.
- Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
- Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
- Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
- Providing user management account support where Elevated Privileges (EP) may be required.
- Performing software application installation and configuration based on change order instructions.
- Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
- Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision.
- Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools.
- Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
- Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
- Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes. May include occasionally pulling old cables from server room as needed.
- Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary.
- Ability to work both independently and as part of a team to achieve successful results with minimal guidance.
Requirements
- Experience with conducting routine system administration tasks and logging data in system admin logs.
- Experience with maintaining troubleshooting a wide variety of systems and networks, including high volume or high availability systems.
- Knowledge of debugging protocols and processes
- Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
- HS diploma or GED and 8+ years of experience with system administration or BS degree Computer Science, Electronics Engineering or other engineering or technical discipline and 2+ years of experience with system administration.
Benefits
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements.
Top Skills
What We Do
Panum, a Maryland-based company, provides a continuum of services and strategies to accelerate innovation and transformation for the federal government in meeting its mission.
Panum has had significant growth in the last 5 years due to its people, process, and innovative solution and services offered to its federal customers. Panum brings innovative ideas with a passion and a culture of “expect excellence” in Project Portfolio Management (PPM), Health Sciences, Digital Transformation, Cybersecurity, FOIA Support, Logistics, Training, and Organizational Change Management. It provides these services to more than 25 federal agencies.
Panum has received numerous excellence awards from its federal customers including the Department of Homeland Security and the US Department of Agriculture.
Panum provides its employees with work-life balance, an opportunity to innovate, learn, and grow their skills while working on solving the most complex federal government problems.
Panum's management team consists of seasoned executives with both industry and government experience. This team boasts decades of business experience in diverse businesses with domestic and international operations, as well as small and large businesses.
Why choose Panum? We are readily available to assist our customers with the necessary expertise and support to accomplish their mission.
