About us
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.
Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.
We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package.
Itero Group is seeking a Systems Administrator to support mission-critical government systems across Tier 1, Tier 2, and Tier 3 support levels. This role provides end-to-end administration of Linux and Windows enterprise environments, including High-Performance Computing (HPC) infrastructure, large-scale storage platforms, and high-speed networking.
The ideal candidate is comfortable handling frontline operational support while also owning advanced troubleshooting, system optimization, automation, and infrastructure planning in a highly secure environment.
***ACTIVE FULL SCOPE POLY***
LOCATION: Maryland
Tier 1 Responsibilities (Operations & User Support)Provide first-level support for Linux and Windows systems, responding to service requests, alerts, and incidents
Perform basic system administration tasks including user account management, access provisioning, and password resets
Monitor system health, logs, and alerts using tools such as Nagios and Splunk, escalating issues as needed
Support end-user workstations, peripherals, and mobile devices within a secure environment
Accurately document incidents, requests, and resolutions
Troubleshoot and resolve moderate-to-complex system issues across servers, storage, and network-connected systems
Perform system patching, updates, configuration changes, and routine maintenance
Support HPC clusters, including compute nodes, login nodes, and job scheduling environments
Assist with administration of parallel file systems such as Lustre and GPFS
Support Active Directory, Group Policy, and DNS administration
Collaborate with network and security teams to resolve cross-platform issues
Lead resolution of complex, high-impact incidents, performing root cause analysis and implementing long-term fixes
Design, implement, and optimize Linux and Windows system architectures supporting enterprise and HPC workloads
Administer and tune high-performance storage and networking, including Infiniband
Develop automation scripts (Bash, PowerShell, Python) to improve operational efficiency and reliability
Plan and execute system upgrades, migrations, and technology refresh initiatives
Provide technical guidance and mentorship to Tier 1 and Tier 2 staff
Participate in architecture reviews, capacity planning, and infrastructure roadmap planning
Operate systems in compliance with government security policies, procedures, and accreditation requirements
Support system hardening, vulnerability remediation, patch compliance, and auditing activities
Maintain accurate system documentation, runbooks, and standard operating procedures
Experience supporting Linux and Windows enterprise environments across Tier 1, Tier 2, and Tier 3 support levels
Experience with HPC infrastructure, clustered computing, and large-scale storage systems
Familiarity with parallel file systems (Lustre, GPFS) and high-speed networking technologies
Strong troubleshooting and analytical skills
If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you!
Benefits at Itero Group
At Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
- Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
- Retirement Savings: 401(k) plan with company match and auto-enrollment.
- Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
- Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
- Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Join us and enjoy a benefits package designed with you in mind!
Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.
Top Skills
What We Do
Itero Group is a Women-Owned Small Business that brings simplicity to complex transformations. Our comprehensive delivery solutions – Artificial Intelligence, Agile, Program and Project Management, Process Improvement, Testing, and Innovation as a Service – and innovative business consulting services simplify how work is defined, done, delivered, and measured for private and government sector clients.
As transformative delivery experts, we challenge the status quo and empower our clients to become digitally enabled and data-driven organizations. Our experienced thought leaders, dedicated team players, tenacious workers, and creative minds are the catalysts for change that drive our success.
At Itero Group, we foster a vibrant corporate culture built on six key pillars: leading with integrity, creating and innovating, inspiring excellence, respecting the team, driving results, and having fun. We prioritize diversity and inclusion, regularly engage with our growing hybrid team, and offer enhanced benefits to ensure an excellent, exciting, and empowering experience for every employee.
Founded in 2017, Itero Group has become a leader in our field and a trusted partner to our clients. Connect with Itero Group today to learn more about our solutions and dynamic career opportunities to simplify complex transformations and drive positive change in the world around us.
