System Administrator

Reporting to the VP of IT, The System Administrator will work within Sensei’s Okta/Microsoft 365 environment to enhance and expand current usage for a rapidly growing and forward-thinking wellness hospitality brand. The System Administrator will be on the forefront of architecting and driving major technological transformations within Sensei’s IT organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Administer, maintain and architect expansion of Sensei’s MS 365 environment
• Troubleshoot issues, perform root cause analysis, and implement corrective/preventive actions for all MS365 apps, Okta, 3rd party IT systems/software's, and corporate end user laptops
• Assist with maintaining accurate inventory and asset tracking
• Partner with multiple departments and stakeholders to responsibly lead change management
• Mentor and assist co-workers and vendors for continuity of policies and procedures instituted by our team
• Monitor, Manage and Resolve MS 365 Alerts
• Administer Privilege Identity Management in MS 365 & Okta
• Drive technical innovation and efficiency in infrastructure operations via automation and orchestration
• Evaluate, respond to, and resolve corporate employee trouble tickets
• Experience in PowerShell Scripting
• Role will serve as Sensei’s SharePoint Administrator, including developing & maintaining SharePoint sites; responding to user issues; encouraging user adoption; and ensuring compliance with best practices for SharePoint
• Serve as Sensei’s administrator for Microsoft Teams, which will include channel creation, structure and maintenance
• Administer Sensei’s Helpdesk ticketing system (Jira)
• Support corporate staff remotely and in office 1-2 days a week 
• Support property IT staff on all M365 issues
• Build and maintain effective long-term relationships with internal and external customers and suppliers
• Liaise with all IT staff for strategies and initiatives
• Flourish while working against deadlines while having the ability to be self-motivated, pro-active and to find creative solutions to challenging problems
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• 5+ years of M365 Administration and Tier 1 and 2 IT support experience
• Must be familiar with Distribution List, Dynamic Distribution List, Security Groups, Microsoft Teams Groups, Users, and Attributes
• Sensei values diverse educational and training backgrounds in consideration of the role
• Experience in PowerShell Scripting
• 3-5 years of SharePoint administration experience
• Experience in administration Okta, Kanji and MS 365
• 3- 5 years of experience working with Azure AD, MS365 office app suite, Intune, Okta, and Kanji
• 3-5 years of experience working with Exchange Spam filter, Anti-Phishing policies and Defender

Required Technical / Other Skills and Abilities

• Must be able to support macOS and Windows operating systems

Required Licenses/Certifications

• MS365 certifications are required

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

Traits We Value 

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr. Agus’ teachings and writings 
• Collaborative mentality and the ability to recognize how to get things done as a team 
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve 
• Resourceful and adaptable, understanding that a big idea can come from anywhere 
• Open to learning, developing new skills and professional experiences 
• Loves a good challenge  
• Resourceful and adaptable  
• A strong sense of curiosity  
• Embraces feedback and constantly seeks to improve  
• Collaborative and knows how to get things done as part of a team  

Compensation & Benefits 

• Competitive salary  
• Benefits commensurate with company policy for position  
• Medical, dental, and vision insurance  
• 401k and FSA plans  
• Subsidized gym membership  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report