The Experience Specialist welcomes and checks in/out guests, manages reservations, assists with requests, and completes night audit processes. They ensure high guest satisfaction by providing information and troubleshooting issues while collaborating with various departments to maintain operations and safety.

The Movement Guide leads wellness programs in a luxury retreat, managing guest experiences, conducting assessments, and collaborating with wellness teams to promote health and wellbeing.

Provide on-property, on-call guest support from pre-arrival through departure; manage check-in/out, build and adjust itineraries, handle bookings and inboxes, collaborate cross-functionally, resolve issues, ensure accurate billing and reporting, and uphold brand standards and guest privacy in a luxury wellness environment.

Serve as the primary on-property guest contact delivering personalized service from check-in to departure. Manage itineraries, bookings, real-time changes, interdepartmental communication, billing, service recovery, and uphold Sensei brand standards to ensure an elevated wellness guest experience.

The Spa Manager oversees the spa's operations, staff supervision, training, guest satisfaction, and administrative duties. This role ensures exceptional service delivery and compliance with standards while support staff coordination and overall budget management.

The Experience Specialist Lead manages guest experiences, supervises team training, resolves issues, coordinates itineraries, and ensures high service standards in a hospitality setting.