Jobs at Sensei

The Spa Manager oversees the spa's operations, ensuring high service quality, staff management, budgeting, and compliance with health standards while maintaining guest satisfaction.

Serve as the primary on-property guest contact delivering personalized service from check-in through departure. Manage and update itineraries, handle booking requests and inboxes, coordinate with internal teams, resolve guest issues, ensure accurate billing, maintain professional appearance and confidentiality, complete administrative tasks, and support operations to create an elevated wellness experience.

Provide guest-facing support for spa, hale, and wellness spaces: greet and orient guests, prepare and reset hales, assist therapists, manage linen and equipment, set up classes, clean and sanitize areas, and report issues to management.

Welcome and check guests in/out, handle guest requests and overnight valet, complete night audit tasks, manage interdepartmental communication, assist with reservations and in‑room dining, maintain front desk area, support overnight security and housekeeping, uphold guest confidentiality and service standards, and perform clerical duties to ensure smooth daily operations.

The Operations Manager oversees daily operations and guest experiences, ensuring service excellence and operational efficiency across various departments at Sensei Lāna'i.

Lead the Experience Specialist team to build and manage guest itineraries, train staff, oversee front-of-house operations, coordinate with wellness guides, handle check-ins/outs, resolve guest issues, manage inventory, and ensure exceptional personalized service throughout guests' stays.