Marmon Holdings

System Administrator

Posted 3 Hours Ago

Be an Early Applicant

5 Locations

In-Office or Remote

Senior level

Industrial • Manufacturing

The Role

Provides advanced L2/L3 support for end-user devices, servers, and core IT infrastructure. Responsibilities include endpoint and server administration, patching, Microsoft 365 management, Active Directory, Intune, DNS, DHCP, backups, security monitoring, compliance, asset lifecycle management, incident response, and root cause analysis. The role leads post-incident reviews, guides lower-tier support teams, supports ITSM operations, and provides global support aligned with U.S. business hours.

Summary Generated by Built In

Marmon Technologies India Private Limited

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The System Administrator L2/L3 provides advanced technical support for end user computing devices, servers, and core IT infrastructure. Candidates should have 5–7 years of hands-on experience in system administration and infrastructure management, including patching, server administration, security monitoring, and compliance. This role ensures operational stability and guides L1/L2 teams in a multi-tier support environment.

Key Responsibilities

Provide L2/L3 support for hardware, software, and network issues (remote diagnostics, advanced configuration, problem replication)
Manage end user computing device patching, OS/application updates, and endpoint protection (Intune, Autopilot, Azure AD, Windows 10/11, Endpoint Manager, M365 Apps).
Manage the configuration, optimization, and integration of Microsoft 365 services (All Associated Apps), including account administration, security settings, and workflow automation, while providing user training and best practice guidance to enhance adoption and efficiency.
Administer and maintain servers, Active Directory, Azure Intune, DNS, DHCP, file servers, backup/restore, and server security monitoring
Perform asset lifecycle management, device imaging, deployment, and asset tracking
Conduct root cause analysis and implement fixes in infrastructure, software, or codebase
Lead post-incident reviews and guide L1/L2 teams
Monitor system activity for stability and proactively resolve issues
Implement and maintain endpoint protection (anti-virus, EDR) on all supported devices
Enforce secure configuration baselines (CIS Benchmarks)
Support Zero Trust Network Access / MFA for remote access and privileged accounts
Maintain audit logs for administrative actions and participate in security incident response
Manage backup solutions, restore data, and ensure compliance with retention policies
Troubleshoot and resolve issues related to DNS, DHCP, file servers, and backup/restore operations
Participate in compliance audits and regulatory reviews
Experience with Jira Service Management or Freshservice ticketing systems

Required Skills & Tools

Advanced knowledge of Microsoft Intune, Autopilot, SCCM, Azure AD, Windows Server, DNS, DHCP, file server management, backup/restore, and security monitoring tools. Strong analytical and troubleshooting skills.

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Demonstrated competency in supporting the administration and operational maintenance of an enterprise IT Service Management (ITSM) platform within a global, follow-the-sun support model.
Experience with patch management and endpoint protection & Familiarity with ITIL, asset management, and compliance frameworks.
Demonstrates strong verbal and written English communication skills sufficient to effectively support U.S.-based end users via chat, phone, and email.
Able to clearly articulate technical information to non-technical audiences, ensuring understanding and resolution of issues.
Capable of participating in live support interactions, meetings, and escalations with U.S. stakeholders when required.
Ability to work in a 24x7 to support a global operating model by working aligned with U.S. business hours, including evenings or overnight shifts local to India.

Preferred Qualifications

Bachelor’s degree in computer science, Information Technology, or related field
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
CompTIA Server+, Network+, Security+ or other security certifications.
ITIL Foundation Certification

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

Skills Required

5-7 years of hands-on experience in system administration and infrastructure management
Advanced knowledge of Microsoft Intune, Autopilot, SCCM, Azure AD, Windows Server, DNS, DHCP, file server management, backup and restore, and security monitoring tools
Strong analytical and troubleshooting skills
Experience supporting the administration and operational maintenance of an enterprise ITSM platform
Experience with patch management and endpoint protection
Familiarity with ITIL, asset management, and compliance frameworks
Strong verbal and written English communication skills for supporting U.S.-based end users
Ability to explain technical information to non-technical audiences
Ability to participate in live support interactions, meetings, and escalations with U.S. stakeholders
Ability to work 24x7 support aligned with U.S. business hours, including evening or overnight shifts in India
Bachelor's degree in computer science, information technology, or a related field
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
CompTIA Server+, Network+, Security+, or another security certification
ITIL Foundation Certification