Signicat is a pan-European digital identity company that makes it easy and safe for organizations to know who they are interacting with online. Using our proprietary technology, we help companies and public organizations securely verify the identities of people and businesses, authenticate users, and enable compliant electronic document signing, so their customers can access services and complete online processes with confidence.
Today, Signicat employs over 530 people across 20 offices in 15 European countries. We work with leading banks, fintechs, telcos, public authorities, healthcare providers, and enterprises across retail and mobility to deliver trusted digital identity and onboarding solutions at scale.
Joining Signicat means contributing to a mission that has a real impact on how society works and trusting each other in an increasingly digital world.
We are looking for a System Administrator in Madrid to join our Internal IT Team within the Enterprise Platform department. Our mission is to empower and enable everyone at Signicat to be as effective as possible.
As a System Administrator, you will play a hands-on, vital role in ensuring our internal systems, infrastructure and services are stable, secure, and resource efficient. You will be a key contributor to our daily IT operations, balancing proactive system improvements, comprehensive documentation and collaborative, transparent end-user support. This role is ideal for someone who enjoys technical troubleshooting, working autonomously on complex assignments and continuously finding ways to optimize our IT landscape.
Responsibilities:Building & Securing Our Infrastructure: Implementing maintainable, resource-efficient, and secure systems and services that scale with our growth.
Proactive Problem Solving: Recognizing and addressing areas of improvement within defined scopes, translating opportunities into robust technical enhancements.
Troubleshooting & Support: Participating proactively in troubleshooting issues related to systems and services in scope, and resolving requests/tickets within the team's queue.
Exceptional End-User Service: Providing technical support to colleagues across the company in a proactive, clear, and transparent manner.
Knowledge Sharing & Collaboration: Executing complex or ambiguous assignments, both independently and in close cooperation with colleagues, while actively sharing knowledge to elevate the team.
Governance & Documentation: Creation and maintenance of clear documentation, standard operating procedures, and comprehensive IT asset inventory.
We are seeking a proactive candidate with a passion for technology, strong hands-on problem-solving skills and a service-oriented mindset. You have a good understanding of business and customer needs, enabling you to deliver IT support and systems that truly solve your colleagues' daily pains.
We're looking for someone who brings:
IT Operations Experience: At least 2 years of experience in system administration, IT support or related technical role.
Technical & AI Tooling: Experience with IT systems, cloud services, and tools such as Microsoft 365, Azure, Google Workspace, and Atlassian, as well as enterprise GenAI platforms such as Gemini Enterprise and OpenAI Team/Enterprise, including user provisioning, API monitoring, GPT/Assistant management, and cost/quota optimisation.
Data Management & Governance: Understanding of data classification, retention, secure storage, SaaS data flows, and GDPR compliance, with awareness of protecting sensitive data when using AI tools.
Proactive & Autonomous: Ability to work independently on support requests and troubleshooting while collaborating effectively with the team.
Interpersonal Skills: Clear and transparent communication with end users and ability to share technical knowledge.
Structured Approach: Strong attention to detail when maintaining documentation, technical procedures and asset inventories.
Advanced English proficiency.
Reliable and Secure Systems: You have successfully implemented and maintained secure, resource-efficient systems, keeping technical debt and operational risks low.
High-Quality Support & Resolution: You have established yourself as a reliable point of contact, resolving support requests and technical issues autonomously, proactively, and transparently.
Comprehensive Documentation: You have created, updated, and organized key operational procedures, technical guides, and asset inventories to ensure continuity and team alignment.
Proactive Improvements: You have identified areas of improvement within scope and successfully carried out enhancement initiatives.
Collaborative Integration: You have built strong working relationships within the IT team and across Signicat, becoming a trusted partner for Signicat IT needs.
Tailored benefits package by location - we aim to empower our employees by offering customised benefits suited to each market
Madrid office - a cosy office in Madrid with just a 15-minute walk from Atocha central station, surrounded by green recreational areas and parking available
Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences
Hybrid work style - collaborate with the team in-office several days a week and embrace the flexible work model
Work-life balance - enjoy extra paid days off. Also, we will celebrate your work anniversaries with additional days off to recognise and reward your milestones
Health & Wellness - we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app
Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, defined career paths and internal mentorship opportunities
Customised onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning
Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country
Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about
Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together
Meet-ups - frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don’t want to miss
2,500-3,300 € gross/month.
Skills Required
- Proven IT operations or system administration experience
- Experience administering core IT systems, cloud services, and enterprise productivity suites (Microsoft 365, Azure, Google Workspace, Atlassian)
- Hands-on experience managing enterprise Generative AI platforms (e.g., Gemini Enterprise, OpenAI Team/Enterprise) including user provisioning, API monitoring, custom assistant management, and cost/quota optimization
- Strong understanding of enterprise data management and governance, data classification, retention policies, secure storage, and GDPR-aligned configurations
- Ability to work proactively and autonomously on support tickets and complex troubleshooting
- Excellent communication, empathy, and ability to provide transparent end-user support and knowledge sharing
- High attention to detail and structured documentation/standard operating procedure maintenance
What We Do
Signicat provides digital identity solutions across Europe, offering eIDs, biometric authentication, KYC/AML, fraud prevention, and e-signature services to regulated industries — especially banking and financial services. Their platform enables secure onboarding, authentication and identity orchestration via a single integration, helping organisations comply with regulations, accelerate digital customer journeys, reduce fraud and streamline identity-driven processes.
