System Administrator - Windchill PLM

Responsibilities

• An application administrator installs, updates, optimizes, debugs, and otherwise maintains computer applications.
• In some cases, this applies to applications that have been licensed from a third-party vendor or developed internally.
• Phases of administering an application include working with the vendor before installation, the installation process itself, importing data into the application, handling upgrades, working with application users to address problems, updating permissions and roles, scheduling backups, automating tasks, and retiring applications.
• Source Code Management & Deployment Work Instructions.
• Build releases (weekly, on-demand, snapshots for local instances).
• High Availability configuration, documentation, and setup.
• Provide guidance on non-functional system requirements (e.g. Performance, Load Testing, benchmarking etc.)
• Load Testing and Performance Testing.
• Author and maintain validation documentation related to the infrastructure/systems (e.g., work instructions for creating and deployment of builds and environment maintenance)
• Support and perform code deployments and configuration changes at the system level, including code review and test coordination.
• Environment(s) refresh and rehosting.
• Writing and building deployment scripts.
• System Maintenance that includes upgrades, patches, remediate security vulnerabilities and install new releases.
• Configure and manage SSL settings and respective certificates to enable HTTPS and LDAPS communications.
• Execute Daily/Weekly Maintenance Plan.
• Perform Windchill Maintenance tasks (WinDU, WinRU, revaulting, etc.).
• Maintain vault space.
• CAD Workers Administration.
• Log and temp file cleanup and rotation.
• Remote File Server setup and maintenance.
• Review ServerManager, MethodServer and other logs for issues.
• PTC System Monitor administration, monitoring and reporting.
• Performs issue resolution and root cause analysis.
• Environment planning (monitor CPU, RAM, and disk space growth and plan for expansion or clean-up)
• Coordinate environment resources and schedules for development, test, certification, and production activities
• Maintain system administration documentation.
• This position includes on-call critical support as well as working with tier 1 and 2 analysts and application users to provide support.

Education and Experience:

• Bachelor's Degree preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline.
• 5 -7 years of related working experience on PTC Windchill v12.0.1 or above System Administration.
• 5 to 7 Years’ experience of previous experience in IT demonstrating solid performance in a role working with cross-functional teams (within IT and/or within the business) on enterprise-level or complex/novel system implementations.

Additional Skills:

• Good experience in working with multi workstream development environment using DevOps CI/CD tools and methodologies.
• Working knowledge in JIRA and GitLab is a plus and preferred.
• PTC ThingWorx Implementation knowledge is a plus and preferred.
• PTC Windchill RV&S (Integrity) certifications or affiliated trainings is desirable.
• Technical Skills required: Java, JSP, Java Script, XML, JSON, SQL, PL/SQL, SOAP/RESTful Web Services.
• Relevant industry experience (e.g. medical device, pharmaceuticals, etc.) or in highly regulated environments/corporate.
• Excellent analytical, detail-oriented, organized and information seeking skills.
• Excellent organization and time management skills.
• Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives.
• Substantial knowledge and understanding of computer science fundamentals.
• Substantial troubleshooting/debugging skills.
• Ability to manage multiple tasks and work towards long-term goals.
• Strict attention to detail.
• Ability to interact professionally with all organizational levels.