System Administrator I

JOB TITLE: System Administrator I

LOCATION: Los Angeles (on-site)

REPORTS TO: IT Manager

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 21,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B (https://www.cbinsights.com/research-unicorn-companies)

The Role: 

We are seeking a System Administrator I to join our IT team, and be responsible for assisting with the maintenance and support of our IT infrastructure, LAHQ office, and end users. This role will help manage daily operations, troubleshoot technical issues, and administrate alongside other IT admins.

Requirements

What You'll Own:

• Provide L1/L2 IT support to end users regarding software, hardware, network issues, and more
• Assist with MDM administration and deployments (Intune, Kandji)
• Troubleshoot technical issues and resolve when possible
• Provision employee accounts, permissions, and equipment
• Manage and execute IT projects
• Create new and maintain existing IT documentation for internal and end user use
• Maintain a strong knowledge of various products and procedures
• Participate in an on-call support rotation with other IT staff
• Make recommendations and strategic decisions on overall IT infrastructure

What You Bring To The Table: 

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1-2 years of IT administration experience
• Experience with Windows, MacOS, and iOS
• Basic scripting and automation (Powershell, Bash)
• Experience with MDM and IAM administration
• Ability to learn and document processes of applications that you might not be familiar with
• Proficient in Microsoft Office, specifically Excel
• Ability to multitask and project manage
• Ability to gauge issue impact and prioritize

Preferred Qualifications:

• Familiarity with fundamental networking
• Knowledge in network Infrastructure including SSO, VPN, switches, printers
• Experience with Intune, Kandji, Office 365, Entra, G-Suite, Jira and Okta
• Experience with popular software packages such as Microsoft Office, Zoom, Chrome, Salesforce, etc.

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) 
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting a base salary of $67,000-75,000 per year for this role
• This role will also be granted company equity via stock options

Core Competencies for Success in Role – fit for Sunbit in role

• Serve others before self - Enhance customer and colleague security by implementing robust measures and providing effective security training programs.
• Own the impact - Ensure the effectiveness of security policies and procedures, manage risks, conduct assessments, and maintain regulatory compliance.
• Connect genuinely - Build strong relationships with team members and vendors, communicate security risks clearly, and deliver engaging awareness programs.
• Act fast - Respond quickly to security threats and vulnerabilities, and manage security projects efficiently to ensure timely compliance with regulations.
• Include always - Involve all employees in security initiatives, making cybersecurity a collective responsibility.
• Innovate for good - Use cutting-edge technologies and best practices to continuously improve Sunbit's cybersecurity measures and protect customer data.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.