Pay Range:
- $90000 - $100000 / year
Our Perks & Benefits:_
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Performance-based bonuses to reward your contributions*
- Paid time off to recharge and maintain a healthy work-life balance
- Flexible work options, including remote and hybrid opportunities, if eligible
- Retirement Plan (401k) with company-matched contributions
- Education Advancement, for employees and qualified dependents, via the Confie Enablement Scholarship Fund
- Fitness Reimbursement – up to $15/month for gym memberships
- Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
- Employee Assistance Program – confidential support for personal or professional challenges, at no cost
- Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Purpose
Support operations, monitoring, and proactively maintain companies' systems and technologies, including VMware, Windows Servers, IIS, including other applications
Essential Duties & Responsibilities
Provisioning virtual machines through the use of VMware and Hyper-V platforms, including physical servers
Creation of domain accounts for service use or security groups
Generate system utilization reports utilizing monitoring tools such as SolarWinds 7 Vrops
Assist with web application update deployments from stage/development servers to production servers. Including but not limited to copying files to servers and managing IIS services and application pools
Work off a ServiceNow platform to manage assigned tickets
Perform routing system updates, patches, and upgrades
Collaborate with senior administrators/engineers to optimize server performance and reliability
Participate in disaster recovery drills and testing
Collaborate with the IT Service Desk to resolve user issues in a timely manner and provide level 1 technical support to the escalated issues within the SLA standards
A working knowledge of Microsoft technologies such as Windows Server 2016 and higher, Group Policies, DNS, DHCP, IIS 7.0, Remote Desktop Servers, and other Windows Server roles and technologies
Server Application Management: Administration of server-bound applications such as IIS, Active Directory, and VMware
Follow and enforce IT standards and best practices to ensure a high degree of user satisfaction and high system availability
Problem-solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts, and draw valid conclusions to respond to common inquiries or escalations for other IT units
Remote Access: Configure and maintain remote access technologies and access, such as Remote Desktop Services
Monitor Storage: Manage and administer SAN/NAS technologies, servers, and VMware Datastore storage
Assist in the planning and execution of network and server technology migrations
On-site physical work with the ability to lift server equipment, rack & stack, cabling, etc.
Work independently with very little supervision while providing clearly documented activities via weekly summary reporting
Time management, teamwork, and a commitment to learning new skills
Available for rotating on-call scheduling
Must be willing to work outside normal business hours as needed
Qualifications and Education Requirements
1-3 years of experience with IT maintenance and technical support
Candidates with certifications such as MCSA, MCSE, and MCITP will be given higher consideration
Azure Fundamentals certification is desired but not necessary
ITIL 4 Foundation Certified is desired but not necessary
Basic knowledge of virtualization technologies (e.g., VMware, Hyper-V)
Strong understanding of all the following Microsoft infrastructure applications: Windows Servers, Active Directory, Remote Desktop Services, Internet Information Services
Working knowledge of the following infrastructure hardware: Dell and HP server hardware
Excellent attitude and interpersonal skills
Ability to work well in a team and independently
Strong problem-solving skills and attention to detail
Eagerness to learn and adapt to new technologies
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice
Notice
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at [email protected]
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 1-3 years of experience in IT maintenance and technical support
- Working knowledge of Windows Server 2016 or higher
- Strong understanding of Active Directory
- Strong understanding of Remote Desktop Services
- Strong understanding of Internet Information Services
- Basic knowledge of virtualization technologies such as VMware and Hyper-V
- Working knowledge of Dell and HP server hardware
- Strong problem-solving and troubleshooting skills
- Ability to work independently and collaboratively
- Willingness to work outside normal business hours as needed
- Availability for rotating on-call scheduling
- Ability to perform on-site physical work, including lifting server equipment, rack and stack, and cabling
- MCSA, MCSE, or MCITP certification
- Azure Fundamentals certification
- ITIL 4 Foundation certification
What We Do
Confie is the largest personal lines insurance agency in the US. Since the day we established ourselves in 2008, we quickly grew to become the nation’s leading independent insurance provider for personal lines. Personal lines insurance includes auto, motorcycle, homeowners, renters, life, and health among others. We are passionate about serving our customers in their local communities through our click, call, or come-in approach. We live by our aspiration to be the most trusted source of insurance solutions so our customers can have peace of mind. In the insurance industry, we have been recognized as the #1 personal lines leader in the nation for the past five years. Confie is the only independent agency focused on personal lines insurance that consistently ranks in the Top 10 Property/Casualty agencies in the U.S. Our customers know us as friendly, professional, trustworthy, and knowledgeable. They recognize our brands and the great value we provide, and count on us for insurance solutions at competitive prices. We provide them quality coverage in the diverse communities that we serve. We believe that our employees are our brand. Our employees enjoy a positive, dynamic, inclusive and collaborative workplace where performance is rewarded, education is promoted, and employees have exciting opportunities to advance their careers. We strive to help every employee embrace our corporate values in everything they do. We promote a positive, workplace, and find satisfaction in a job well done. The secret to our continued success is our talented, diverse and dedicated employees. We are proud of our leading position in terms of employee diversity within our industry. At Confie, we offer competitive pay, great benefits, work-life balance, and significant upward opportunities for employees with passion. We look forward to you being a part of our team! Disclaimer: *2021 Top 50 Personal Lines Agency in Insurance Journal
