The Role
Provides Tier 1–3 systems administration and technical support for a transportation operations center. Configures and maintains Red Hat Linux and Windows servers, desktop systems, virtualization, backups, user accounts, networking, and infrastructure applications. Monitors system performance, security, logs, backups, and availability; troubleshoots hardware and software failures; applies patches and upgrades; maintains documentation and inventories; and supports cybersecurity, threat hunting, recovery, and capacity planning efforts.
Summary Generated by Built In
Required experience as a Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
3-5 years of experience required.
- Responds to all levels of support requests from Tier 1 - 3.
- Provides exceptional customer service.
- Communicates effectively with teammates and customers of varying levels of technical expertise.
- Responds to all break/fix requests associated with end user resources.
- Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
- Maintains up-to-date project and architecture documentation.
- Maintains up-to-date inventory and maintenance records.
- Monitors system resources for server/service anomalies.
- Resolves connection issues between users and resources.
- Maintains detailed change history of changes.
- Supports team efforts to improve cybersecurity controls and defenses.
- Supports team efforts for threat hunting and mitigation.
- Manages time and resource constraints.
The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines. Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary. Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
Requirements
Skill
Required / Desired
Amount
of Experience
Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers
Required
5
Years
Required
5
Years
Desktop/Laptop/Server Hardware
Required
5
Years
Required
5
Years
Experience with Active Directory Administration
Required
5
Years
Required
5
Years
Virtualization/VMWare
Required
5
Years
Required
5
Years
Backup and Recovery
Required
5
Years
Required
5
Years
Help Desk Support
Required
5
Years
Required
5
Years
Customer Service
Required
5
Years
Required
5
Years
Cybersecurity
Highly desired
2
Years
Highly desired
2
Years
Hands-On w/Network Equip
Desired
3
Years
Desired
3
Years
Experience with Video Management Systems
Desired
2
Years
Desired
2
Years
Microsoft Certification/ Related certifications
Nice to have
Nice to have
Audio-Video Support
Nice to have
Nice to have
Skills Required
- 3–5 years of experience as a Systems Administrator
- 5 years configuring and deploying Red Hat Linux and Windows operating system servers
- 5 years of desktop, laptop, and server hardware experience
- 5 years of Active Directory administration experience
- 5 years of virtualization and VMware experience
- 5 years of backup and recovery experience
- 5 years of help desk support experience
- 5 years of customer service experience
- 2 years of cybersecurity experience
- 3 years of hands-on network equipment experience
- 2 years of Video Management Systems experience
- Microsoft certification or related certifications
- Audio-video support experience
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
