The Role
Support implementation and maintenance of IT systems, manage infrastructure, provide Tier 1 and Tier 2 support, and configure UNIX and Windows OS.
Summary Generated by Built In
About ARSIEM Corporation
At ARSIEM Corporation we are committed to fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support.
As demand increases, ARSIEM continues to provide reliable and cutting-edge technical solutions at the best value to our clients. That means a career packed with opportunities to grow and the ability to have an impact on every client you work with.
ARSIEM seeks a System Administrator 2. This position will support one of our government clients in Annapolis Junction, MD.
Responsibilities
- Support implementation, troubleshooting and maintenance of Information Technology (IT) systems.
- Manage IT system infrastructure and any processes related to these systems.
- Support IT systems, including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Support the dispatch system and hardware problems and remain involved in the resolution process.
- Configure and manage UNIX and Windows operating systems, install/load operating system software, troubleshoot, maintain integrity and configure network components, and implement enhancements to improve reliability and performance.
Minimum Qualifications
- Ten (10) years of experience as an SA on programs and contracts of similar scope, type, and complexity is required.
- A bachelor’s degree in a technical discipline from an accredited college or university is required.
- Four (4) years of additional SA experience may be substituted for a bachelor's degree.
Required Capabilities
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Manage the daily activities of configuration and operation of IT systems
- Assist users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Support IT systems, including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Optimize system operations and resource utilization and perform system capacity analysis and planning.
- Provide in-depth experience in troubleshooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remain involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain the integrity of and configure network
Clearance Requirement: This position requires an active TS/SCI with a polygraph. You must be a US Citizen for consideration.
Candidate Referral: Do you know someone who would be GREAT at this role? If you do, ARSIEM has a way for you to earn a bonus through our referral program for persons presenting NEW (not in our resume database) candidates who are successfully placed on one of our projects. The bonus for this position is $5,000, and the referrer is eligible to receive the sum for any applicant we can place within 12 months of referral. The bonus is paid after the referred employee reaches six months of employment.
ARSIEM is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Top Skills
Client/Server/Storage/Network Devices
It Systems
Unix
Windows
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The Company
What We Do
ARSIEM Corporation is a proven and trusted partner to its government clients. ARSIEM has an experienced workforce of qualified professionals committed to providing the best possible support. As demand increases, ARSIEM Corporation continues to provide reliable and cutting edge technical solutions at the best value to our clients. Our primary customer includes multiple agencies across the United Sates Government. ARSIEM has the experience, capability, and knowledge to deliver innovative IT solutions on a timely basis.
