TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The System Admin Team (FUSE) manages needs for our Voice Departments and agents in regards to Onboarding, Technical Issues, System Issues, Access Issues, Metric Analysis, Roster Process and other process improvements.What You'll Bring:
As System Admin (FUSE), you will work individually and in tandem with other team members to assist employees and business partners with desktop and application support issues. You’ll need to manage multiple efforts simultaneously, with occasionally conflicting priorities. Key responsibilities include:
- Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization.
- Skilled problem identifier and troubleshooter comfortable managing systems and projects in a range of IT environments
- You will be responsible for assisting in the new hire’s network and database privileges and setting up their login information
- Perform initial & tier 2 troubleshooting techniques in attempt to resolve incidents, and escalate using official escalation procedures when appropriate.
- Gather information to define and fix the issue, by trouble shooting hardware and software and liaising with vendors if needed for more information.
- Resolve incidents by working with internal and external technology support organizations
- Own incident and requests while driving them through to resolution
- Assist with call and email queues under minimum supervision
- Ensure both the customer and internal management are notified of impacting outage situations using official communications procedures
- Open, update and closes incident and request tickets
- Communicate status to associates/management via approved communication processes
- Schedule will be evenings and possible rotating weekends in an on call capacity
- Open problem tickets up with appropriate group to prevent future incidents or problems
- Develop and write operations processes and procedures for different level support teams
- Serve as the second level escalation point for incident and request issues
- Monitor & participate in existing call/ticket queues and environment
- Any additional ad-hoc assignments as directed to meet business need
Impact You'll Make:
As System Admin (FUSE), you should have 1-2 years’ experience in a customer support center environment. You should also have an Associate’s Degree in a related technical field, or relevant work experience.
Technical Skills
- Experience supporting web based applications using multiple browsers
- Experience with password management interfaces
- Experience with using ticketing systems
- Strong knowledge of Microsoft Office Products
Professional Skills
- Highly motivated individual
- Ability to complete task with limited supervision/self-starter
- Ability to instill quality in every aspect of the job function
- Excellent written and verbal communications skills
- Strong Analytical skills
Skill Differentiators that make a candidate stand apart
- Strong troubleshooting skills that leverage critical thinking
- Ability to multi-task, strong organizational skills and problem solving skills
- Reporting/database experience, strong computer skills
- Time Management
- Administrative skills
- Strong drive to learn both independently and in group setting
TransUnion Job Title
Rep III, Consumer Operations SupportWhat the Team is Saying
Similar Jobs
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
Gallery
TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
