Sys Ops II Technician

Job Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for an Sys Ops II Technician to become a part of our outstanding team. The Engineers will work closely with Development, Support, and Implementation to work towards providing the best possible experience to our customers while maintaining a secure environment in the data centers.
The Engineer is responsible for the maintenance and troubleshooting activities related to software, hardware, and connectivity in the Applied Systems data center environments.
What You'll Do

• Follow security best practices and processes to protect the customers' data.
• Troubleshoot, research, and resolve software/hardware/network issues related to the Applied Cloud environments.
• Backup and restore SQL databases for Applied Cloud products utilizing SQL Server.
• Install program updates for Applied Systems software.
• Investigate and resolve issues, reported by the Support department and Cloud Operations Technician team, to Applied Systems software, Microsoft Office products, email, connectivity, and general server issues.
• Process data deliveries to the Applied Cloud for Data Services projects
• Configure and test software installation on terminal servers in the Applied Cloud environments.
• Create documentation for policies and procedures to be used in the department for software installations, server configurations, or troubleshooting.
• Works closely with other Cloud Services groups to resolve issues or help with configuration changes/testing.

What You'll Need to Succeed
We're looking for someone who:

• Can work remotely or from an Applied Systems Office

Your experience should include some or all of the following:

• 3+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software/hardware issues.
• T his role operates across M - F, 8.5-hour shift 6 pm - 2:30 am CT.
• H as experience working with SQL and Microsoft Server
• W orking knowledge of scripting for administrative tasks (VB Script, PowerShell, or Command Line batch files), additional Microsoft products, including SQL Server Management Studio
• W orking knowledge of TCP/IP and network troubleshooting
• E xcellent written and verbal communication skills
• H as an inquisitive mindset with a pro-active approach
• K nowledge of MS Windows operating systems
• E xperience working out of a ticketing system
• A ssociate degree in Information Technology, Information Systems, or related field; or equivalent experience
  • W e proudly support and encourage people with military experience, as well as military spouses, to apply.

Additionally, you may have:

• Microsoft or SQL Certifications
• Understanding of public cloud terminology for GCS, AWS, and others

What You'll Gain

• Private Medical Insurance and Eye Care
• Wellness incentives
• Pension scheme with employer matched contributions

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
At Applied we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and consistently aim to recruit the most suitable person to the job. We particularly encourage applications from women, individuals with disabilities, and underrepresented ethnicities. All applicants will be treated on the basis of merit and without unlawful discrimination.
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