POSITION PURPOSE:
Provides service to customers by answering the switchboard and directing calls to the appropriate banks’ departments or employees.
DUTIES, SCOPE, RESPONSIBLIITIES & AUTHORITY:
Answers the switchboard to transfer customers and callers to the appropriate employees within Central Bancompany. Other duties include projects which can be completed between calls and distributing faxes as they arrive. Requires quick thinking and the ability to decide which bank and department can best handle the customer’s request. Work and performance are measured in quality, timeliness, problem solving ability, accuracy and customer service relations. Internal contacts are all departments of the banks within the holding company. Outside contacts include customers calling the bank telephone number to receive assistance. Trains back up personnel to cover for lunches and breaks. Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives.
Preferred QualificationsStrong communication skills are required. Ability to manage time and organization skills are needed. Strong customer service orientation is required. A high school diploma is required with some previous banking/business experience preferred.
Skills Required
- Strong communication skills
- Strong customer service orientation
- Time management and organizational skills
- High school diploma
- Previous banking or business experience
- Knowledge of Bank Secrecy Act and information security initiatives
- Quick decision-making and problem-solving ability
Central Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Central Bank and has not been reviewed or approved by Central Bank.
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Retirement Support — A two-part 401(k) combines a 50% match on the first 6% contributed with an automatic 4% nonelective employer contribution, with auto-enrollment and auto-escalation. Employer funds vest on a graded schedule reaching 100% at five years.
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Leave & Time Off Breadth — PTO for full-time staff starts at 18 days per year and increases with service up to 27 days, and the organization follows the Federal Reserve holiday schedule. Part-time employees accrue PTO on a pro‑rata basis.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are offered with eligibility typically beginning the first of the month after hire, alongside HSA and FSA options. Life, AD&D, and short- and long-term disability plus an EAP enhance health and protection.
Central Bank Insights
What We Do
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide. Member FDIC. "Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
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