Switchboard Operator

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Requirements

The Switchboard Operator serves as the first point of contact for callers, providing a professional and efficient communication link between the organisation and its clients, customers, partners and any other external callers. The role involves handling incoming and telephone calls only, directing inquiries to the appropriate departments, and always delivering excellent customer service. 

In this role, we are looking for someone that has the charisma to talk to a variety of people calling in for any number of reasons and the initiative to then follow up in the appropriate manner. 

Main Duties and Responsibilities

• Answer incoming calls promptly and courteously, using a standard greeting and ensuring a positive impression of the organisation.
• Direct calls to the correct person or department, taking accurate messages when required and ensuring timely follow-up.
• Operate switchboards and telephone systems, including handling multiple lines and transferring calls efficiently.
• Provide general information to callers regarding services, office hours, and location details.
• Record and relay messages accurately, using electronic or manual systems as appropriate.
• Assist with outgoing calls, including connecting conference calls or making external arrangements as requested.
• Maintain up-to-date internal directories and contact lists.
• Handle emergency calls according to established procedures, ensuring priority response and escalation when necessary.
• Report faults or technical issues with telephone equipment to the relevant department.
• Support administrative tasks such as updating records, filing, or basic data entry when required.

Skills and Qualifications

• Excellent verbal communication skills with a clear and professional telephone manner.
• Strong listening skills and the ability to understand and address caller needs effectively.
• Competence in using telephone switchboards and basic office equipment.
• Good organisational skills and attention to detail.
• Ability to remain calm under pressure and manage multiple tasks simultaneously.
• Basic IT literacy, including familiarity with office software for message taking and record keeping.
• Previous experience in a customer service or administrative role is advantageous but not essential.

Personal Attributes

• Polite, courteous, and patient demeanour.
• Reliable and punctual with a strong sense of responsibility.
• Discreet and respectful of confidentiality when handling sensitive information.
• Team player, willing to support colleagues and contribute to a positive working environment

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.