Company Overview
Group/Division
Job Description/Preferred Qualifications
Primary Responsibilities:
Lead a worldwide team of Technical Support Engineers (TSE) and Technical Support Supervisors to respond to issues where first-line customer support has been unable fix problems in malfunctioning equipment. Support TSEs and upervisors by removing obstacles as they seek to solve difficult problems requiring in-depth system knowledge and understanding of operating principles. Coach team members to exercise sound judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. If the depth of technical understanding requires, direct or lead the consultation with other teams (engineering, manufacturing, installation) to define the best course of action. Ensure team members clearly document new diagnostic and resolution processes/protocols and technical findings by generating service reports. When required, provide status of resolution updates directly to customers for highly transparent critical issues.
Minimum Qualifications
STEM Bachelors with 3-5 years of demonstrated experience or equivalent combination of education and experience in optical and/or electromechanical systems.
5 years experience as a supervisor/manager –OR-- directly engaged in system level root cause identification and problem resolution, leading/driving multi-disciplined teams to resolve complex problems.
Demonstrated ability to act independently to initiate the planning and to drive work to problem resolution, including postmortem actions.
Experience in project management, customer relations, leading/driving multi-disciplined teams to resolve sophisticated issues.
Travel Required <20% (usually <10%)
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Skills Required
- STEM Bachelor's degree or equivalent combination of education and experience in optical and/or electromechanical systems (3-5 years demonstrated experience).
- 5 years experience as a supervisor/manager OR directly engaged in system-level root cause identification and problem resolution leading multi-disciplined teams.
- Demonstrated ability to act independently to initiate planning and drive work to problem resolution, including postmortem actions.
- Experience in project management, customer relations, and leading multi-disciplined teams to resolve sophisticated issues.
- Willingness to travel less than 20% (usually under 10%).
KLA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.
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Retirement Support — U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
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Equity Value & Accessibility — A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
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Strong & Reliable Incentives — A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.
KLA Insights
What We Do
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
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