Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Job Responsibilities
The office leader is responsible for leading the P&C practice in a geographic market, with accountability for growth, client retention, workforce planning, client experience, and local carrier relationships in coordination with brokerage teams.
KEY RESPONSIBILITIES:
Growth
- Own market performance: deliver client retention and top-line growth targets through disciplined execution and accountability. Corporate retention baseline target 92% and new business/growth depending on geographic region and circumstances.
- Partner with Growth/Sales on retention and expansion: engage sellers at the right time (risk, renewal, expansion) and coordinate upsell/cross-sell with the service team.
Client Retention
- Run a proactive retention cadence: identify at-risk clients early, drive recovery plans, confirm value at renewal, and track.
- Strengthen client outcomes by leveraging national practices/centers of excellence; navigate delivery obstacles and manage exceptions.
- Serve as executive sponsor for key accounts (when no Producer) and an escalation point for complex situations; drive issues to resolution.
- Engage key clients directly where needed: lead critical meetings, reinforce a consistent client experience, and coach teams on executive communication.
- Collaborate with Broking on carrier strategy and broking levers: maintain strategic carrier relationships, and advocate for improved client outcomes.
Team Management and Development
- Lead and coach P&C colleagues and service teams: set expectations, reinforce service standards, and ensure adherence to scope, policies, and quality.
- Develop talent: performance coaching, career development, and succession planning tied to retention and growth goals.
- Recruit, hire, and retain top talent; proactively manage capacity and staffing to protect client delivery and retention
Education and/or Experience:
- Property & Casualty Broker's License required upon hire. CPCU or other P&C designation preferred
- BA/BS preferred; Master's degree in relevant subject (e.g., business, statistics, math/science, and actuarial science) highly desirable.
- More than 15 years of industry and product line experience.
- Must have retail brokerage experience (can be in addition to, but not limited to only Carrier, Wholesaler, and Intermediary agencies)
- Management/Leadership of direct reports
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $155,000 – $247,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
NFP, an Aon company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NFP, an Aon company and has not been reviewed or approved by NFP, an Aon company.
-
Healthcare Strength — Medical, dental, and vision coverage is complemented by mental‑health/EAP and wellness offerings, indicating a robust core health package. Recent plan updates and public benefit overviews point to ongoing investment in comprehensive healthcare options.
-
Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and paid volunteer time are called out alongside flexible/remote work programs that enhance usability. This breadth supports time away for rest, family needs, and community engagement.
-
Retirement Support — A 401(k) with company match is a standard element of the package and a meaningful component of total rewards. Defined plan features, including a clear match formula and vesting schedule, signal structured long‑term support.
NFP, an Aon company Insights
Similar Jobs
What We Do
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges. With colleagues across the U.S., Canada, UK and Ireland, and global capabilities enhanced by the Aon advantage, NFP serves a diversity of clients, industries and communities. Our collaborative team provides specialized expertise and customized solutions, including property and casualty insurance, employee benefits, life insurance, executive benefits, wealth management and retirement plan advisory. Risk Capital We provide proactive management of complex risks. Managing risk may be complicated, but we’re easy to work with – we implement new administrative technologies and solutions that work for you and your business. Our services are consultative and put your organization’s needs first. We do our research and uncover potential exposures before they’re a problem. Commercial Coverage Expertise Industry Specialty Teams Personal Risk Support Services Human Capital Discover a holistic approach to your people management strategy and individual solutions that help protect what matters. As a people first company, we recognize the importance of people at the core of our business and our lives – whether you need help with your business or with your life, our experts want to connect you with tailored solutions that meet your needs. Employee Benefits Executive Benefits Life Insurance Retirement Advisory Talent Solutions Wealth Management
