SVP, Global Head of HR Operations

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented SVP, Global Head of Human Resources Operations to join our Human Resources (HR) team in Newport Beach, CA reporting to the EVP, Chief Human Resources Officer. The preference for this role is to be hybrid with openness to considering remote candidates. We believe in empowering our employees to get work done both in and out of the office.
As the SVP, Global Head of HR Operations you’ll move Pacific Life, and your career, forward as you take on responsibility for overseeing and optimizing all aspects of HR operations, including service delivery, people analytics, payroll, employee relations, and facilities. This role ensures that HR processes are efficient, compliant, and aligned with the organization’s strategic goals. The ideal candidate will have a strong background in HR operations management, and a focus on delivering an exceptional employee experience.

How you’ll help move us forward:

• HR Service Delivery:
  • Lead the HR operations team to deliver high-quality HR services throughout the talent lifecycle.
  • Develop and implement standard operating procedures (SOPs) for HR service delivery, ensuring consistency and efficiency.
  • Monitor and improve HR service delivery metrics, such as response times, employee experience, and service accuracy.

• People Analytics:
  • Lead the People Analytics function to provide data-driven insights that inform HR strategies and decision-making.
  • Collaborate with HR leaders to analyze workforce data, identify trends, and recommend actions to address key challenges and opportunities.

• Payroll Management:
  • Oversee the payroll function, ensuring accurate and timely processing of employee salaries, benefits, and deductions.
  • Ensure compliance with all relevant laws and regulations related to payroll, including tax filings, labor laws, and reporting requirements.
  • Continuously evaluate payroll processes for efficiency improvements, cost savings, and error reduction.

• Employee Relations:
  • Lead employee relations function, including the development of policies, procedures, and practices that promote a positive work environment.
  • Provide guidance and support to HR Business Partners and managers on employee relations issues, including conflict resolution, disciplinary actions, and investigations.
  • Ensure compliance with labor laws and regulations, and mitigate risks related to employee relations matters.

• Facilities:
  • Oversee the management of global corporate facilities to ensure they meet operational needs and reflect the company's culture and values.
  • Develop and implement global real estate and workspace strategies, ensuring that facilities support productivity, innovation, and employee well-being.
  • Lead facilities-related projects, including space planning, renovations, and relocations, ensuring alignment with business objectives and budget constraints.
  • Ensure compliance with health, safety, and environmental regulations across all locations.

• Compliance and Risk Management:
  • Ensure HR operations comply with all relevant legal and regulatory requirements, including data protection, labor laws, and workplace safety.
  • Develop and implement risk management strategies to mitigate potential HR-related risks and ensure business continuity.
  • Conduct regular audits of HR processes and systems to ensure compliance and identify areas for improvement.

• Team Leadership:
  • Lead and develop a high-performing HR and Facilities teams, providing direction, support, and professional development opportunities.
  • Foster a culture of inclusion, continuous improvement, innovation, and collaboration within the function.
  • Collaborate with HR leaders and business stakeholders to ensure HR and Facilities align with overall business strategies and goals.

The experience you bring:

• Bachelor’s degree in Human Resources, Business Administration, or a related field; master’s degree preferred or equivalent years of experience
• Minimum of 10 years of experience in HR operations, with at least 5 years in a leadership role.
• Demonstrated experience to develop and implement long-term strategies for optimizing both HR and Facility operations.
• Strong expertise in service delivery and familiarity with the employee lifecycle management.
• Strong organization skills with the ability to develop and manage operational workflows for HR services and facility management.
• Demonstrated experience leading cross-functional projects from initiation through completion; experience using project management tools and methodologies to ensure on-time, on-budget delivery.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
• Strong analytical skills and experience using data to drive decision-making and process improvements.
• Deep knowledge of employment laws, regulations, and compliance requirements.

What makes you stand out:

• Demonstrated experience identifying future trends, challenges, and opportunities, using strategic insights to make decision that drive an organization’s growth and success
• Develops people to meet both their career goals and the organization's goals; builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Finds opportunities to create new and better ways for the organization to be successful
• Consistently achieves results, even under tough circumstances; knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ability to pivot strategies, adjust processes, and mobilize resources effectively to meet evolving business needs, ensuring the organization remains competitive and resilient in the face of change.
• Experience leveraging compelling points to gain the support and commitment of others.

Base Pay Range: 

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Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.