By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at geniussports.com.
The Role:
We are seeking a Senior Vice President of Customer Success to lead our Global Customer Success team for Genius Sports' advertising products. This leader will oversee the programmatic and fan engagement revenue lines, ensuring exceptional client satisfaction while driving revenue growth and account expansion.
What You'll Do:
- Customer Success Leadership: Develop and execute a strategic vision for the Customer Success function, ensuring a best-in-class experience for clients leveraging FANHub’s advertising solutions.
- Revenue Growth & Retention: Drive revenue expansion from existing accounts by identifying upsell and cross-sell opportunities while ensuring high customer retention and satisfaction.
- Operational Excellence: Oversee customer onboarding, deals desk, campaign execution, and ongoing account management across programmatic and fan engagement products, ensuring seamless delivery and measurable success.
- Team Management & Development: Lead and mentor a high-performing Customer Success team, fostering a culture of accountability, innovation, and customer obsession.
- Cross-Functional Collaboration: Partner with Sales, Product, and Marketing teams to refine go-to-market strategies, enhance platform capabilities, and develop data-driven customer engagement strategies.
- Customer Advocacy: Act as the voice of the customer within Genius Sports, providing insights and feedback to inform product development and innovation.
- Performance & Analytics: Establish and track key performance metrics, leveraging data to drive continuous improvement and business impact.
What You'll Bring:
- 10+ years of experience in Customer Success, Account Management, or related roles within AdTech
- Proven track record of managing and scaling Customer Success teams in a high-growth environment.
- Strong understanding of digital advertising, programmatic media, and audience engagement platforms.
- Experience driving revenue growth through account expansion and strategic client partnerships.
- Exceptional leadership, communication, and relationship-building skills.
- Data-driven mindset with the ability to leverage insights to optimize performance and customer outcomes.
- Passion for sports, technology, and fan engagement is a plus.
The salary for this role is based on an annualized range of $275,000 - $325,000 USD. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Top Skills
What the Team is Saying
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it.
Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ.
By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting.
Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more.
We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius.
We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
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Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
