A Bit About Us
Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners.
What We Do
Sportstech
Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.
Video
Fully automated streaming technology, production and distribution services that help showcase sports to the world.
Sportsbook
Everything a sportsbook operator needs to manage their operation and grow profits — all powered by the finest live sports data available.
Media & Engagement
We help brands and publishers engage and monetise sports fans with personalised campaigns and content they’ll love.
Free-to-Play Department
Love Sports and Digital Games?
Then you’ll love working in the Free-to-Play department! The Free-to-Play team specializes in building and operating digital fan engagement products — including fantasy and predictor games, trivia, polls, and more. We partner with leading media companies and sports organizations around the world, spanning sports like football, baseball, soccer, golf, and rugby. Our clients include the NFL, MLB, FIFA, EWC, News UK, PGA, FIBA, AFL, and MLS — just to name a few.
What You Will Be Doing, Primarily:
- Providing customer support for our fans (users of the games we build) via our customer support platform (Zendesk). This typically involves answering questions and identifying any issues that need investigation.
- Monitoring our products during live matches and events to ensure smooth operation, escalating issues as needed.
- Performing dedicated testing of our products (basically playing the games we build!).
- A chance to build meaningful experience that opens the door to future full-time opportunities within the company.
What We Offer
- Exposure to all areas of the business, with future opportunities to work in our offices around the world.
- The chance to work on an exciting range of products with great clients.
- An amazing team that makes coming to work something to look forward to.
- $16.50 p/h
The Team
You’ll report to the Head of Support and work with a global team of Client Delivery Manager, Account Managers, Designers, Developers, QA and other Support staff. When you come into the office, you'll be surrounded by all areas of the Genius business.
Personal Attributes
- Passionate about sports and digital experiences
- Authentic, enthusiastic, curious and proactive nature
- Ability to prioritise tasks effectively and work collaboratively
- A student looking to get into the sports tech industry
- Comfort working with remote teams and different communication styles
- Empathy and professionalism when communicating with users
- Willingness to work unusual hours given the global nature of sports
Requirements
- Ability to work hours outside standard business times including at least one weekday shift and one weekend shift per week.
- Willingness to take on additional shifts (2 per week) during busy periods (e.g., EPL, NFL, AFL/NRL season starts).
- Ability to manage a sometimes inconsistent schedule as needs fluctuate throughout the year.
Equal Opportunities
Genius Sports Group is proud to be an equal opportunities employer. We recognise and celebrate the benefits that a diverse and inclusive workforce brings to our business, our customers and our people. We welcome and consider all applications regardless of age, disability, gender reassignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation, or any other status protected by applicable law.
Top Skills
What the Team is Saying
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it.
Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ.
By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting.
Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more.
We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius.
We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
Gallery
Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
