SVP, Client Partner

As an SVP, Client Partner, you drive client success. Providing overall direction and leadership to a dynamic multi-disciplinary and multi-geography team can be difficult, but your tact and good judgement when interacting with others allows you to tackle the challenge.
You have the curiosity of a senior level strategist and know what it takes to manage and grow Critical Mass’s visibility and presence in client relationships. Seasoned leadership skills help you develop a strong team with high energy, morale, and dedication. And working with and managing multidisciplinary teams across offices doesn’t make you sweat. Most importantly, you are a polished professional with a structured approach to business and client services that reflects the culture and capabilities of the agency.

You will:

Build strong teams and processes to service and grow the business in a dynamic and disrupted vertical.

• Actively learn the client’s business, competitive threats, and opportunities to immerse yourself in the financial vertical.
• Create an interactive environment that produces excellent work for agency and client.
• Be an inspired leader who sets context and tone.
• Play equal parts agency champion and client advocate, including balancing client and agency needs.
• Ensure effective communication and promote collaboration.
• Develop and nurture senior client relationships.
• Manage agency performance by understanding and diagnosing challenges, learning capabilities, and closing gaps.
• Lead and deliver on the account plan, targets, and business objectives.
• Partner with Finance and Operations to ensure account is well managed to assess opportunities to improve profitability.
• Ensure account activity is contributing to agency’s growth, including capability development, knowledge sharing, best
• practices, succession planning, and case studies.
• Adhere to and advocate for agency values and guidelines..

You have:

• Senior management experience in a digital marketing, advertising, product development, or consulting discipline.
• Lead and influenced client engagements.
• In-depth understanding of consumer behavior, customer relationship management, product lifecycle management, and digital marketing.
• Expertise in building strong senior level client relationships across marketing, customer experience innovation design, technology procurement and finance
• Passion for new technologies and digital products.
• Proven experience managing a sizeable business unit, profitably.
• Understanding of product development process.
• Experience with waterfall and agile project methodologies.
• Appreciation for the craft of digital production.
• Entrepreneurial mindset and ability to successfully drive and deliver new and organic business.
• Superb organizational, written and oral communication and presentation skills.
• Outstanding attention to detail.
• Ability to react quickly to assess and implement solutions.
• Ability to travel internationally.
• Strong collaboration skills to manage complex teams and client relations across organizations.

What we offer:

• Global maternity and parental leave
• Competitive benefits packages 
• Vacation, compassionate leave, and personal/sick days
• Access to online services for families and new parents 
• Early Dismissal Friday's (off at 3:00 PM local time every Friday)
• 12 Affinity Groups 
• Internal learning and development programs 
• Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.