Client Delivery Manager - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
Optum's Ambulatory Revenue Cycle Services Division is excited to announce a new opportunity supporting a national client: Physician Client Delivery Manager. This role is a key contributor within our Client Management Delivery Services and Optum Insight Operations teams, helping drive operational excellence, strengthen client partnerships, and ensure high-quality performance across the physician revenue cycle.
We're seeking an experienced leader with a solid background in physician billing, physician revenue cycle, and physician practice management. The ideal candidate brings deep industry expertise, a client-focused mindset, and the ability to collaborate across complex operational environments.
This position is remote/telecommute, with a preference for candidates located in the Mid-Atlantic or Northeast regions, though all qualified applicants with relevant experience are encouraged to apply.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Regularly conducts client meetings to review accounts receivable performance, payer issues and trends, client's business strategies and cash flow forecast. Discussions and recommendations are expected to take into consideration Optum Insight's operations, local and national issues and trends as they affect the client and other issues as needed
• Ensures the appropriate preparation, analysis and presentation of all Client Service Delivery deliverables (including A/R measurement statistics and payer trends, fee schedules, ad hoc financial reports) ensuring their relevancy, accuracy and overall quality. This may require interaction with operations management, the Optum Insight National Support Center, and third-party payers
• Managing all aspects of the business relationship with the customer
• Ensures that all appropriate resources are available and utilized effectively/efficiently to maximize overall business management services
• Develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately (i.e. within time and budget)
• This position has authority to substantially affect the relationship between the company and a client, either from a financial or services/product standpoint. Position monitors/audits financial, reimbursement and information management services and is responsible for analyzing the billing effectiveness/cash flow and making recommendations to increase productivity and profitability. Utilizes their knowledge of the client/business, healthcare practice management and medical billing process/procedures to maximize performance relative to client relationship, client satisfaction, desired survey results and client/company financial performance indicators

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of healthcare practice management and medical billing experience
• 4+ years of client relationship management and accounts receivable management
• 3+ years of physician Part B billing, collections & coding background
• 3+ years of client facing experience with physicians, physician practice managers and hospital leadership
• 3+ years of experience with physician practice A/R Metrics
• 3+ years of experience presenting to and working with physicians and hospital leadership
• Advanced knowledge of Excel

Preferred Qualifications:

• Experience dealing with multiple levels of leadership and multiple parties toward a common goal
• Solid knowledge of the Microsoft Office Suite (PowerPoint, Excel, Outlook, etc.) as well as data processing and analysis skills
• Proven ability to develop and maintain client relationships. Good communication and presentation skills, both written and oral
• Proven project Management skills

Physical Requirement:

• Limited local travel to client sites in the Northeast Region, with some overnight travel for training trips on an occasional basis

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.