SVP, Business DevelopmentPOSITION OVERVIEW:
The SVP, Business Development will drive strategic growth by identifying, pursuing, and closing new business opportunities across key target markets. This executive role is responsible for expanding the company’s client portfolio, with a strong focus on enterprise-level engagements, and building long-term client relationships that support sustained revenue growth.
This role has a strong preference for candidates with experience selling into the BFSI (particularly Banking) and fintech vertical. Applicants with demonstrated success in these industries will be prioritized.
ResponsibilitiesDUTIES AND RESPONSIBILITIES:
- Develop and execute a strategic sales plan aligned with company growth objectives.
- Identify, target, and secure new business opportunities across priority verticals, including BFSI and fintech.
- Build and maintain a robust pipeline of qualified prospects and manage the full sales lifecycle from lead generation through close.
- Establish and nurture C-level client relationships to drive long-term partnerships.
- Collaborate with internal stakeholders (Operations, Solutions, Finance, etc.) to develop tailored, competitive proposals.
- Lead RFP/RFI responses, client presentations, and contract negotiations.
- Consistently meet or exceed revenue targets and sales quotas.
- Stay informed on industry trends, market dynamics, and competitive positioning within target verticals.
- Partner with marketing to align demand generation strategies with target industries.
- Provide regular pipeline forecasts and sales reporting to executive leadership.
QUALIFICATIONS:
- Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
- 10+ years of progressive experience in business development, sales, or client acquisition within the BPO, CX, or outsourcing industry.
- Proven track record of closing large, complex, multi-year deals with enterprise clients.
REQUIRED / STRONGLY PREFERRED EXPERIENCE:
- Demonstrated success selling into the BFSI (Banking preferred) and fintech vertical
- Deep understanding of industry-specific challenges, compliance requirements, and CX expectations within these sectors
- Established network and relationships within one or more of these verticals
- Strong understanding of global delivery models and outsourcing solutions.
- Exceptional communication, negotiation, and executive presentation skills.
- Ability and willingness to travel as needed to support client engagement and deal closure.
COMPETENCIES:
- Business Acumen
- Communication
- Consultation
- Critical Evaluation
- Ethical Practice
- Collaboration
- Global & Cultural Awareness
- Leadership & Navigation
- Relationship Management
Skills Required
- Bachelor's degree in Business, Marketing, or a related field
- MBA
- 10+ years of progressive experience in business development, sales, or client acquisition within BPO, CX, or outsourcing
- Proven track record closing large, complex, multi-year enterprise deals
- Experience selling into BFSI, particularly banking, and fintech
- Understanding of industry-specific challenges, compliance requirements, and customer experience expectations in BFSI and fintech
- Established network and relationships in target verticals
- Understanding of global delivery models and outsourcing solutions
- Exceptional communication, negotiation, and executive presentation skills
- Ability and willingness to travel as needed for client engagement and deal closure
What We Do
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn and Facebook.
