Jobs at IBEX

Own the commercial strategy and product-market fit for ibex’s AI Agent product. Develop market intelligence, vertical use cases, messaging, ROI models, sales enablement, partner GTM programs, and reusable knowledge assets. Coordinate Sales, Marketing, Solutions, Operations, Technology, and strategic AI platform partners to align commercial commitments with delivery capabilities. Support enterprise sales by translating technical capabilities into differentiated business outcomes, while managing partner relationships, competitive positioning, and executive communications.

Maintains workforce hiring plans, historical data, forecasts, schedules, rosters, and staffing models for call center programs. Analyzes call volume, average handle time, service levels, shrinkage, attrition, training, PTO, and productivity impacts to create 13-month forecasts and hiring plans. Collaborates with clients, operations, recruiting, training, IT, and support teams, documents assumptions, supports budget planning, and provides staffing guidance to achieve performance goals.

Provides administrative support for HR operations, including HRIS and personnel file maintenance, benefits and leave administration, onboarding, payroll inquiries, regulatory requests, compliance, and employee support. The role coordinates with corporate benefits, leave administration, and department management while maintaining confidentiality, accuracy, and organized records. Occasional travel between sites may be required.

Leads strategic business development and enterprise sales growth across target markets, particularly BFSI and fintech. Responsibilities include building pipelines, securing complex multi-year deals, managing C-level relationships, leading proposals and negotiations, meeting revenue targets, forecasting sales, and collaborating with internal teams on tailored outsourcing solutions. The role requires extensive BPO, CX, and outsourcing sales experience, strong industry networks, executive communication skills, and travel as needed.

Evaluates sampled technical support calls and other customer contacts against client standards for accuracy, compliance, customer experience, and efficiency. Provides one-on-one advisor feedback, collaborates with peers and managers on best practices, participates in client and management meetings, and supports quality evaluations and coaching activities.

Provide inbound customer support while promoting satellite internet services. Assist with equipment activation, password resets, service plans, orders, and general inquiries. Explain product benefits, recommend suitable plans and hardware, resolve customer concerns, document interactions, and meet sales, conversion, and quality targets. The role includes paid training and requires strong communication, computer proficiency, flexibility across shifts, and a customer-focused, goal-driven approach.

Provide inbound customer support and sell satellite internet services. Assist with equipment activation, password resets, service plans, orders, and general inquiries. Explain product features, recommend plans and hardware, resolve customer concerns, document interactions, and meet sales and quality targets. Paid training is provided, and the role requires working onsite with Friday-through-Tuesday shift availability.