This role will champion the disciplined adoption of AI-driven technologies - including agentic models, workflow intelligence, and decision augmentation - ensuring that transformation is executed with rigor, accountability, and measurable value delivery. This is not a theoretical strategy role; it is an execution-focused position with influence over change adoption, cross-functional alignment, and sustainable modernization.
Key Responsibilities
- Identify, develop, and execute a roadmap for value-focused AI deployment across the organization that delivers meaningful operational and financial impact.
- Screen opportunities for AI investments across the company and partner with executive leadership and business divisions to execute high-priority initiatives.
- Collaborate with senior leaders to align AI initiatives with strategic goals and customer experience outcomes.
- Serve as a connective force across Product, Technology, Operations, and Shared Services to enable collaborative, enterprise-wide AI transformation.
- Develop and manage AI program KPIs to measure business impact and adoption.
- Partner with HR and Learning & Development to launch AI upskilling and change management programs across the organization.
- Ensure AI strategy aligns with data governance, compliance, and internal control standards.
- Foster a culture of responsible innovation by aligning AI adoption with organizational values, workforce readiness, and change resilience.
Ideal Candidate Profile
- 15+ years of leadership experience across enterprise operations, product and technology integration, business transformation, and continuous improvement; preferably in title insurance, real estate technology, or financial services.
- Strong operational grounding with the ability to influence across business lines and corporate functions.
- Demonstrated expertise in driving adoption of new ways of working across diverse stakeholder groups.
- Skilled in transformation governance, business case development, and performance management.
Success Measures
- Accelerated delivery and adoption of enterprise transformation initiatives.
- Measurable value delivered from AI-enabled use cases (e.g., cost savings, cycle time reduction, accuracy gains).
- Business adoption rate of AI and digital tools across functions.
- Percentage of enterprise functions transitioned to scalable, modern operating models.
- Satisfaction and alignment scores from business unit and shared services leaders.
- Reduction in transformation waste, delays, and rework across initiatives.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
