SVP of Agency Underwriting

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The SVP of Agency Underwriting will be responsible for supporting the Agency Underwriting Department in their day-to-day requirements while ensuring service level agreements are being maintained.  The SVP of Agency Underwriting provides solutions and assistance to loan level escalations, complex scenarios, and 2nd level mortgage reviews. Reporting directly to the Chief Operating Officer, the SVP of Agency Underwriting will also assist in special projects as directed by management.
Job Responsibilities:
• Underwrite conventional and government loans (FHA, VA).
• Maintain and report underwriter bonus.
• Provide guidance and solutions to the underwriting team and branches for complex underwriting scenarios and escalations.
• Assist in special projects and training as designated by management.
• Communicate with branches on escalations and escalated scenarios.
• Perform second level reviews as designated by senior management.
• Work with underwriting team to maintain standard service level agreements.
• Monitor underwriting pipeline to ensure productivity and adherence to set SLAs.
• Provide mentoring and coaching to underwriting staff as identified or required by senior management.
• Utilize problem solving, judgement, knowledge, and experience to effectively remedy loan level issues.
• Manage department reports.
• Communicate effectively with operations and sales staff to maintain a high level of customer service via phone and email.
• Perform other related duties as assigned by management.
Qualifications and Skills:
• Bachelor’s Degree or equivalent combination of education and experience, preferred.
• 5+ years’ Mortgage Underwriting Experience (FHA, VA, USDA, Conventional) with agency guideline knowledge.
• 3+ years’ Underwriting management experience.
• Direct Endorsement status from HUD and/or SAR authority from VA, experience with USDA, a plus.
• Extensive Understanding of FHA, VA and conventional loan guidelines.
• Working knowledge of ATR/QM requirements.
• Proficient in Microsoft Word, Excel, and Outlook.
• Encompass LOS experience, a plus.
• Knowledge of compliance and disclosure requirements.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.