Overview: Here at Conservice, the Analyst is a vital part of our Customer Experience team within the Sustainability Solutions department. Working specifically within Sustainability Data Management, the Analyst is responsible for collecting, interpreting, and analyzing data to solve customer needs and provide a seamless experience in the Goby platform.
Partnering closely with Customer Success Managers and Consultants, this role leverages structured problem-solving, streamlined processes, and data management principles to ensure foundational account success that drives long-term value creation for our customers.
Key Responsibilities
- Work closely with customers to resolve data issues
- Present data analysis reports to internal and external stakeholders
- Develop effective actions and guidelines that enable process improvements
- Manage the customer onboarding process to Conservice ESG platform and oversee ongoing maintenance
- Manage customer relationships to promote and create value through strong business acumen, problem-solving skills, and relationship-building
- Work with Goby's internal leaders and teams to continuously improve company products and offerings to drive growth
Skills
- Leadership: Demonstrate initiative and an ownership mindset by identifying and initiating value-add opportunities, both internally and externally
- Problem-Solving: Leverage strategic thinking and focus on root causes to constructively solve problems
- Effective Communication: Exhibit the ability to set and manage client's expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
- Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data
- Teamwork: Collaborate effectively with management and team members.
Qualifications
- Education: Bachelor's degree in engineering, sciences, or business
- Experience: 2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)
- Communication:
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Experience and strong ability working across functions and seniority levels.
- Technical Skills:
- Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
- Experience with technology platforms such as ERPs, CRMs, or related niche technologies
- Understanding of SaaS business model
- Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks
Preferred Qualifications
- Experience with SQL and/or Python
- An interest/experience in sustainability and ESG initiatives
Qualifications
- Education: Bachelor's degree in engineering, sciences, or business
- Experience: 2-4 years of relevant experience in a project environment serving customers and/or internal stakeholders (e.g., external or internal consulting or similar corporate roles with a mix of day-to-day operations and time-bound project experiences is preferable)
- Communication:
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Experience and strong ability working across functions and seniority levels.
- Technical Skills:
- Proficiency in data analytics and management utilizing Google Suite, cloud platforms, and/or various integrations (e.g., Sheets, Salesforce, AWS)
- Experience with technology platforms such as ERPs, CRMs, or related niche technologies
- Understanding of SaaS business model
- Ability to learn and assess customer data related needs utilizing various process methodologies such as Six Sigma or similar analytical frameworks
Preferred Qualifications
- Experience with SQL and/or Python
- An interest/experience in sustainability and ESG initiatives
Skills Required
- Bachelor’s degree in engineering, sciences, or business
- 2–4 years of relevant experience in a project environment serving customers or internal stakeholders
- Excellent verbal and written communication skills
- Ability to explain complex technical concepts to non-technical audiences
- Experience working across functions and seniority levels
- Proficiency in data analytics and data management
- Experience with Google Suite, cloud platforms, or integrations such as Sheets, Salesforce, and AWS
- Experience with ERP, CRM, or related technology platforms
- Understanding of the SaaS business model
- Ability to assess customer data needs using Six Sigma or similar analytical frameworks
- Experience with SQL and/or Python
- Interest or experience in sustainability and ESG initiatives
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
-
Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
-
Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
-
Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
