Survey Programmer will be responsible for programming surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with quality analysts, data processors, and project managers in managing timelines and responsibilities, ensuring Sago processes are being followed. They will be asked to represent the programming team in discussions with internal teams and clients. They will be expected to help inform processes and set standards for Sago’s programming department.
Expectations would be to solely manage medium complexity projects solely and high complexity surveys with the support of senior staff, under a heavy workload with high expectations for quality and turnaround time. Must be able to follow processes, and accept constructive feedback on performance. Maintain low error rates on sole work, by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role.
KEY JOB RESPONSIBILITIES:
• Reviewing, programming and testing online surveys for market research studies
• Interaction with internal staff and clients, providing guidance on best practices, project set up and feasibility.
• Management and fulfillment of project related activities including:
o Providing feedback, guidance and support related to survey flow, best practices and system capabilities.
o Interacting with project management and other staff to confirm effort estimates, feasibility and timing
• Assist in the technical support of respondents with internal panel staff
• Works with the team to deliver error-free work
• Excellent Interpersonal skills, outstanding problem solving and decision-making skills.
• Review and QC deliverables including data files, tables, translation overlays, and coded materials
• Responsibility for adherence to budgets and timelines on project level
Other duties as assigned
CORE COMPETENCIES:
• Excellent verbal and written communication skills
• Analytical and detailed oriented
• Coding skills
• Statistical knowledge of tabulations preferred
QUALIFICATIONS
Education:
• Bachelor’s degree or higher equivalent preferred, preferably in Computer Science or Business
Experience:
• 4+ years overall Programming experience in the Market Research industry
• Recent experience with Decipher is an asset
Computer Skills:
• Highly proficient with MS Teams, Office, Word, Excel, PowerPoint, and Outlook
• Proficient knowledge of CSS, HTML, Python, and Javascript
• Experience in Market Research Technology platforms such as Forsta Surveys/Plus, Sawtooth, VoxPopMe, Kinesis
• Experience with SPSS, Quantum, or API development is an asset
- Free Gourmet Tea/ Coffee on the house.
- Extensive Mediclaim Benefit.
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What We Do
Today’s markets demand new research methods. Sago, formerly Schlesinger Group, is the global research and data partner that connects business questions to human answers. Backed by our history, global reach, and innovative spirit, our adaptive solutions enable organizations to move beyond buyer data spreadsheets and make confident decisions.
When businesses have questions, we find answers. We help you understand your customers as people — their wants, needs and pain points. And we’re a committed partner that works with you to define your needs. Our comprehensive suite of qualitative and quantitative capabilities equips our team to create custom-made solutions that provide extensive audience access and deliver the data you need to better serve consumers.
After 55+ years in market research, our experience and stability support reliable offerings that grow your customer knowledge base, and our commitment to continuous improvement drives us to pioneer new paths in a rapidly evolving industry. Our range of solutions and expertise is constantly expanding, but our focus remains the same: people.
Ready for answers? Just say go. #Sago.
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