Under frequent supervision, the Surety Technology representative serves as the first point of contact for Surety employees, and provides basic technology and business support.
Principal Duties & ResponsibilitiesServe as the first point of contact for Surety technology support for all Surety employees, handling phone calls and emails.
Provide basic technology and business support for Surety agents and direct Surety clients.
Properly interpret requests, create work items and escalate to appropriate team members, as needed.
Recognize high priority requests and prioritize work item assignments accordingly.
Monitor reports of Surety system incidents and escalate to IT when necessary.
Collect and log customer feedback.
Perform small daily tasks and occasionally assist the team with special projects.
Operate within defined standards and service level agreements.
Maintain timely and concise communication with customers, both internal and external.
Typically requires an Associate's degree
0+ years of related experience
[OR] equivalent level of education and experience
Surety experience is a plus but not required.
Ability to provide excellent communication, both written and verbal
Ability to provide quality customer service experience to callers
Demonstrate ability to work well with the team
Good organizational skills
Ability to perform independent research utilizing existing resources
Ability to perform light troubleshooting and QA testing under guidance
Willingness to learn Surety business and develop technology skills
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What We Do
RLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. We provide peace of mind to the customers we serve by safeguarding their assets and helping them manage risk. We hire smart, ethical people, make them owners of the business and give them the freedom to succeed. These are the principles that drive our success, and they’re the reasons we have been successful for more than 50 years.
We believe in a different way of doing business and RLI is not what you’d expect from a typical insurance company. Our creative and collaborative workplace is cultivated by employee owners empowered to make good decisions for customers and the business.
We have a reputation for niche expertise, superior service and an entrepreneurial culture. In the industry and among our peers, we’re known for:
The best and brightest people in the industry who build strong relationships and provide outstanding service.
An underwriting focus so we perform well in all market cycles.
Our empowered, creative ownership culture.
A customized approach to developing insurance products to meet very specific needs.
Proven financial strength.
