Supportive Case Manager - YMCA of the North Shore

Make a lasting impact in your community. Join the Y.

The YMCA is a leading nonprofit committed to strengthening communities through youth development, healthy living, and social responsibility. We are currently seeking a Supportive Case Manager to join our child care team and provide critical support, guidance, and casework to toddler, preschool, and school-age children and their families, especially those referred through the Department of Children and Families (DCF).

What You'll Do:

As a Supportive Case Manager, you will play a key role in helping children and families navigate challenges and access the support they need. You will collaborate with internal staff and external agencies to ensure families receive coordinated care and support throughout their journey with the Y.

• Manage intake and enrollment procedures for children referred by DCF

• Serve as a liaison between the YMCA, DCF, and the child's support team

• Collaborate with external agencies to assess and evaluate individual needs

• Maintain accurate and confidential case documentation and files

• Develop and implement Individual Service Plans (ISPs) based on goals and observations

• Conduct assessments and monitor the child’s adjustment and progress

• Complete and share Progress Reports with DCF, YMCA leadership, and families as needed

• Act as a resource for YMCA staff, including guidance on mandated reporting, child abuse prevention, and behavior management

• Conduct weekly site visits and maintain open communication with all relevant parties

• Partner with YMCA staff to identify and support training needs related to the population served

• Participate in ongoing professional development and stay informed of best practices in case management

• Experience in social work, human services, or child development

• Strong communication and organizational skills

• Knowledge of DCF systems, ISP planning, and mandated reporting

• Ability to build strong, compassionate relationships with children, families, and staff

• Commitment to the mission and values of the YMCA

✅ Free YMCA membership + deep employee discounts on Y programs
✅ Health & dental insurance (for full-time staff)
✅ 3 weeks of paid vacation, plus generous sick & personal time
✅ Retirement fund with a 12% employer contribution – no match required
✅ Employer-paid life insurance
✅ Growth opportunities across our 7 YMCA locations
✅ Meaningful work that makes a difference in the lives of children and families
✅ Supportive, team-oriented culture
✅ Ongoing training and professional development
✅ Competitive salary and comprehensive benefits package

Ready to help us build a stronger community?
Apply today and become part of a team where passion meets purpose.

• Bachelor’s Degree in Human Services, Education, or a related field preferred;
  OR at least 3 years of experience working with Supportive Contracts or at-risk families

• Strong understanding of child development, family dynamics, and trauma-informed care

• Reliable transportation required for travel between multiple YMCA sites

• Ability to complete work in a timely, professional, and confidential manner

• Must demonstrate good judgment, integrity, and alignment with the YMCA mission and values

• Must maintain all necessary certifications and documentation as required by the Massachusetts Department of Early Education and Care (EEC)

• Must complete all required trainings, certifications, and program orientations per EEC and YMCA of the North Shore policies

• Ability to lift up to 40 lbs as needed

• Must be able to respond quickly and appropriately to the unpredictable actions of children in care

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.