Support Technician

General Summary
The Support Technician provides front-line technology support for a fast-moving animation studio. This position is responsible for technology equipment lifecycle administration, installations, upgrades, and troubleshooting of technology issues.    

Job Functions

• Work with the Technology ticketing system to triage and service operational support requests. 
• Deploy new desktop setups and upgrades for studio staff and infrastructure. 
• Ensure setups meet the highest standards of neatness and accuracy. 
• Assist Technology Operations staff with audits and asset inventory management. 
• Work with Systems Engineering staff to develop and optimize system imaging processes. 
• Assist Systems Engineering staff with setup and maintenance of Technology infrastructure equipment. 
• Assist Technology infrastructure staff with imaging and racking blade servers and blade workstations in an Enterprise-level Data Center. 
• Perform tape operations for regularly scheduled offsite and archival backups. 
• Develop and document procedures and checklists for operational workflows. 
• Receive and process new technology gear for inventory and reconcile shipments with purchase orders and ticket tracking system.  

Qualifications 

• 3+ years’ experience in an enterprise Mac/Linux/Windows support role.  
• Knowledge of fundamental networking concepts and practices. 
• Knowledge of automation tools and concepts. 
• Well-organized with strong planning, problem solving, and analytical skills. 
• Ability to work both collaboratively and independently. 
• Ability to work in confined spaces (e.g., data centers and closets and under users’ desks). 
• Calm and personable under pressure.  

Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: While performing the duties of this job, the employee is required to walk; stand; sit; use hands to operate standard office equipment; reach with hands and arms; balance; stoop; talk or hear both in person and by telephone. The employee must lift and/or move up to 45 pounds. Vision abilities include close vision, distance vision, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee works under typical office conditions and is exposed to variable indoor temperatures. The noise level is usually quiet or moderate.  

Location 
On-site in Hillsboro, OR 
Salary 
Salary is commensurate with skills and experience.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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