Seeking a full-time IS Support Tech to support our Information Systems department at Northwest Medical Center, located on 6200 N La Cholla Blvd.
Day Shift: Schedule to be determined and is based on the needs of the department.
We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
What we Offer:
Competitive Pay
Medical, Dental, Vision, and Life Insurance
Generous Paid Time Off (PTO)
Extended Illness Bank (EIB)
Matching 401(k)
Opportunities for Career Advancement
Rewards & Recognition Programs
Exclusive Discounts and Perks
Job Summary
The Information Systems (IS) Support Technician is responsible for providing technical support to ensure the smooth operation of computer systems and networks within an organization. This position is responsible for troubleshooting, installation, maintenance, and assistance for various hardware and software issues.
Essential Functions
- Diagnosis and repairs faulty hardware, escalating more complex issues to senior staff or external vendors.
- Provides first-level support for hardware, software and network issues.
- Maintains accurate inventory of IT equipment, including tracking the deployment and return of devices.
- Documents troubleshooting steps, solutions, and system changes in knowledge bases or logs.
- Creates and maintains user guides or training documentation to help end-users understand common IT tasks or processes.
- Assists in identifying and addressing potential security risks or vulnerabilities.
- Provides technical support for remote or field workers, helping them troubleshoot issues via phone, email, or remote desktop tools.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Associate Degree in clinical or information technology, or revenue cycle management preferred
- 0-1 years of experience in hardware, software, and network troubleshooting and resolution, and/or helpdesk support preferred
Knowledge, Skills and Abilities
- Ability to provide high quality customer service.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Knowledge of network infrastructure and IT security.
- Excellent communication and interpersonal skills.
- Excellent written and verbal communication.
- Familiarity with information security and risk management concepts.
- Strong background in information technology operations.
- Ability to solve technical problems quickly and efficiently.
- Demonstrates a sense of ownership.
Skills Required
- Associate degree in clinical technology, information technology, or revenue cycle management
- 0-1 years of experience in hardware, software, and network troubleshooting, resolution, or helpdesk support
Community Health Systems Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Community Health Systems and has not been reviewed or approved by Community Health Systems.
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Healthcare Strength — Stated offerings include medical, dental, vision, and prescription coverage, alongside life and disability insurance. Coverage breadth is presented as a core part of the package across affiliated hospitals.
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Leave & Time Off Breadth — Paid time off for vacation, holidays, and illness is part of the package. Time-away benefits are included as a standard element across roles and facilities, subject to local terms.
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Wellbeing & Lifestyle Benefits — Tuition assistance, student-loan support, and license or certification reimbursement are emphasized, particularly for clinical roles. These programs can reduce education costs and support ongoing professional development.
Community Health Systems Insights
What We Do
Community Health Systems, Inc. is one of the nation’s leading operators of general acute care hospitals. The organization’s affiliates own, operate or lease more than 80 hospitals in 16 states with approximately 15,000 licensed beds. Affiliated hospitals are dedicated to providing quality healthcare for local residents and contribute to the economic development of their communities. Based on the unique needs of each community served, these hospitals offer a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings.
