Support Services Manager
📍Leicester
💼 Permanent | full-time | office based | competitive salary
Mattioli Woods is a respected, FCA-regulated wealth management firm — and behind our client-facing work is an operations function that keeps everything moving. We're looking for a Support Services Manager to lead that function in Leicester.
This is a hands-on leadership role. You'll manage day-to-day operations, develop your team, own supplier relationships and play an active part in how we integrate and scale, — including supporting acquisition activity as we continue to grow.
What you'll be doing:
- leading daily operations: — morning briefings, task allocation, post handling and team priorities
- holding regular 1-1s, reviews and performance conversations that genuinely help people grow
- designing and implementing training plans and building a team culture known for progression
- managing key supplier relationships and contracts, including Royal Mail and franking agreements
- supporting merger integration: — facilitating planning discussions and ensuring acquired businesses are onboarded smoothly
- spotting inefficiencies and leading improvement initiatives from start to finish
What we're looking for:
- proven people management experience: — you coach, develop and hold your team to high standards
- strong organisational skills and the ability to stay calm when priorities compete
- clear, credible communication at all levels – with your team, senior stakeholders and external partners
- a proactive, solutions-focused approach; — you don't wait to be asked
- the resilience to handle escalations and make sound decisions independently
- experience in a service environment; financial services is a bonus
Why this role?
This isn't a back-office position, — it's a leadership role with real autonomy, genuine strategic involvement and the opportunity to shape how a growing team operates. If you want to make a visible impact and develop people in a growing organisation, this is worth a conversation.
Perks and benefits
💰 competitive salary (depending on experience)
⏰ 34.5-hour working week
🏥 health cash plan (Core Level 1)
💼 5% employer/5% employee pension
💖 4x salary life assurance and group income protection
🎉 25 days’ holiday plus statutory (increasing with service)
🌱 training and development opportunities
🤝 a supportive, collaborative team environment
Ready to join a team where your contribution matters? Apply now.
What We Do
Mattioli Woods is a leading UK provider of wealth management and employee benefits. We pride ourselves in building long-term relationships to provide trusted advice, high standards, and a personalised delivery. We provide our clients with an all-embracing and integrated approach that is designed to develop a clear strategy for financial plans, supported by sound investment and taxation initiatives. Our clients want to be confident in the advice we give and for strategies to be administered quickly and efficiently. Our employee benefit solutions (whether off the shelf or designed especially for your business) will help to achieve the right mix to attract, motivate, retain, and engage the best team.
