Support Team Lead

Company Description

Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.
However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.

Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 30+ countries today, 27 of which are with the Wolt product and brand. Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019 and we've now expanded into 50 other cities as well. 

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!

Job Description

Are you an experienced customer support professional with leadership experience and passion for delivering an exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!
What you'll be doing

• Customer Obsessed: At Wolt, our Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You’ll lead by example and raise the bar of the support we provide.
• Mentor: You will manage the Support Team and create an environment where everyone can grow through encouragement and empowerment.
• Manager: You will be consistently providing feedback to your team members and will be making sure that your Support Team meets SLAs. 
• Excellent communicator: You understand the needs of our customers and partners and can adapt your tone of voice to whoever reaches out to us (customers, courier partners, merchants).
• Strategic thinker: You will be working together with our Head of Support on different projects that would help improve the support experience for our customers & partners.
• Data-centric: Get your spreadsheet skills ready because there will be plenty of number crunching to do here!

Qualifications

• You have already led a customer-facing team and you’re excited to join our award-winning Support Team.
• You enjoy leading and growing a team, and you do your best to make sure your team always understands why they are here and why providing amazing support is essential.
• You can think on your feet, and multi-tasking is your second nature.
• You’re tech-savvy and enjoy learning and teaching others how to use our Support tools.
• You can translate data into actions and make the rest of the core team understand how Support is progressing according to the SLAs.
• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You are fluent in English and Polish.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position, you can turn to: Milica Mladzic Mitrovic, Talent Acquisition Partner - [email protected]
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English!